Manager, Customer Service & Center Operation

Job Description

Title: Manager, Customer Service & Center Operation

Company Name: Bangla Plus One Limited

Vacancy: 01

Age: 35 to 50 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 7 to 12 years
• The applicants should have experience in the following business area(s): Garments, Textile

• Bachelor of Science (BSc) in Textile Engineering

• Bachelor’s degree in Textile Engineering, Industrial Engineering, or a related field.

• Additional training in Quality Management will be an advantage.

• 7 to 12 years
• The applicants should have experience in the following business area(s): Garments, Textile

• Age 35 to 50 years
• Only Male

• Excellent leadership and team management skills.
• Strong communication (Bangla & English) and reporting abilities.
• Good knowledge of garment construction, fabrics, and defects classification.
• Proficient in MS Excel, Word, and inspection software/tools.
• Ability to travel to factory locations as needed.

• Conduct Pre-Production, In-Line, and 100% Pcs-to-Pcs Final Inspections (FRI) for apparel, textile, or related goods.

• Prepare detailed inspection reports in English/Japanese format.

• Verify product quality against buyer specifications, measurements, and AQL standards.

• Ensure compliance with Japanese and international quality standards.

• Communicate findings with suppliers and the head office.

• Oversee day-to-day operations of garment inspection and quality control processes.

• Manage and coordinate inspection schedules to ensure on-time delivery.

• Supervise and guide a team of inspectors and quality checkers across multiple sites or factories.

• Ensure that inspection standards align with buyer requirements.

• Monitor productivity and reporting accuracy from inspection teams.

• Review and approve inspection reports before submission to clients.

• Liaise with factories, merchandisers, and buyers regarding inspection status and outcomes.

• Maintain documentation and records for compliance and audits.

• Conduct training and development for new inspectors and production QC staff.

• Identify and resolve any issues affecting inspection quality or efficiency.

• Lead & Supervise QA and QC Team

• Making sure that products are manufactured to company standard acceptance.

• Liaising with process term to implement procedure and improvements

• Directed QC activities to ensure maximum quality as per requirement

• Supervise & guide teams to establish quality standards as per requirement

• Ensure that quality standards are met by all departments by explaining the importance of maintaining the quality standards.

• T/A,Mobile bill,Tour allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy