Customer Relationship Executive/Manager

Job Description

Title: Customer Relationship Executive/Manager

Company Name: Alam Garments

Vacancy: --

Age: Na

Job Location: Dhaka (Old Dhaka)

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

The Customer Relationship Executive/Manager will play a key role in ensuring positive client experiences and maintaining long-term customer partnerships for Alam Textile & Garments. This position is responsible for understanding client needs, managing communication, resolving issues, and coordinating with internal teams to ensure smooth service delivery. The role demands strong relationship-building skills, attention to detail, and the ability to manage multiple client accounts efficiently. The selected individual will also contribute to company growth by identifying customer needs, supporting sales efforts, and enhancing overall customer satisfaction.

Key Responsibilities

Maintain strong communication with existing and new customers

Understand customer needs and provide appropriate solutions

Must visit various locations across Bangladesh to obtain customer feedback and support the development of company client relationship strategies

Manage client queries, issues, and feedback professionally

Coordinate with production, sales, and delivery teams

Track orders, follow up on timelines, and ensure smooth service

Prepare customer reports, documentation, and service updates

Support business growth through excellent customer engagement

Key Requirements

Bachelor’s degree in Business Administration/Marketing or relevant field

2–4 years of experience in customer service, relationship management, or sales (garments/textile industry)

Strong communication and interpersonal skills

Ability to handle clients professionally and patiently

Good computer proficiency (MS Office, Email, CRM tools)

Problem-solving mindset and ability to multitask

Mentality for the necessary field visits outside Dhaka.