Manager, Customer Relation Management (CRM)
Job Description
Title: Manager, Customer Relation Management (CRM)
Company Name: Nadia Furniture Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/ Masters degree in any discipline from any recognized university.
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Relationship Management (CRM), Customer Service, Customer Support through Phone, Face-to-Face Customer Support
∎ The applicants should have experience in the following business area(s):
Furniture, Furniture Manufacturer
Job Responsibilities:
∎ Communicating updates of fault recovery with customers
∎ Liaison with back-office Operation Center.
∎ Prepare the schedule of Fitter Man and monitor all the fitter's activities.
∎ Maintain movement report of all customer support staff & fitter.
∎ Responsible for customer support or repair work at customer points.
∎ Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
∎ Relationship development with the existing customer.
∎ Provide customers support & Solve queries.
∎ Providing help and advice to the customer for using the organization's products or services.
∎ Communicating courteously with customers by telephone, email, letter and face to face.
∎ Investigating and solving customers problems/requirements which may be complex or long-standing problems that have been passed on by customer service assistants.
∎ Keeping accurate records of discussions or correspondence with customers.
∎ Analyzing statistics or other data to determine the level of customer service your organization is providing.
∎ Improving customer service procedures, policies and standards for your organization or department.
∎ Leading or supervising a team of customer service staff.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Ability to face new technology challenges.
∎ Able to work in adverse situations.
∎ Must be fluent in speaking, writing in English.
∎ Must be very good at email writing and communication over the telephone.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance-based career path.
∎ Others - As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Mar 2023
Company Information:
∎ 4 Feb 2023
∎ Nadia Furniture Limited
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 6th Mar 2023
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