Junior Executive, Customer Support & Transcription

Job Description

Title: Junior Executive, Customer Support & Transcription

Company Name: A I Khan Lab Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (PanthaPath)

Salary: --

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Bachelor/Honors

• Just graduated

• At least 1 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Having 1-year work experience

• Required key skills: Knowledge of medical terminology desired

Purpose of the Job:

• Receive & prepare pathology specimens, following approved standards & policies . The ability to retrieve, communicate or otherwise present information in a written, auditory, or visual fashion is essential.

Major Responsibilities :

• Interview patients to obtain personal and financial information, insuring the accuracy and completeness of that information
• Collect and process any necessary service payments
• Greets patients and complete registration process
• Give him/her proper guidance to collect necessary information and describe properly our policy regarding report delivery and other staffs.
• In case of the phone calls, talk to the person humbly and remain calm while talking.
• Inform about delaying in report delivery very softly and describe the reason.
• Maintains files of requisitions & type reports.

Required critical behavioural competencies

• Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies.
• Ability to communicate clearly and concisely