Jr. Executive - Call Center

Job Description

Title: Jr. Executive - Call Center

Company Name: RensSoft Solutions Limited

Vacancy: --

Age: 18 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Graduated from any reputed university in any discipline (Business Background Preferred).

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center
• Freshers are also encouraged to apply.

• Age 18 to 32 years
• Only Female

• 6-12 months of experience in this field of work.
• Tele-sales Marketing.
• Excellent command in English writing skill
• Skill set: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
• Dynamic leadership and participatory management system.
• Target achievement mentality.
• Proven telesales or customer service experience.
• Excellent communication and negotiation skills.
• Goal-oriented and self-motivated.
• Familiarity with CRM software.
• Sales or marketing qualifications are a plus.

Renssoft Solutions Ltd." is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology where it`s needed the most, the entire Healthcare eco-system of Bangladesh.

We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call center services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled

Job Responsibilities:

• Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.

• Manage online customer queries.

• Need to handle incoming and outgoing calls.

• Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.

• Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.

• Collect customer feedback by calling them.

• Prepare reports as per requirement.

• Other works assigned by the management.

• T/A,Mobile bill,Performance bonus
• Salary Review: Half Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Salary range : 12k-15k (based on experience with attractive commission)

• Comprehensive benefits packages in accordance with company policy.

• 6 months salary review. Opportunities for professional growth and career advancement and performance-based bonus and promotions.

• Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.

• Employee recognition programs to celebrate achievements and contributions.

• Weekly one holiday and Govt Holidays.

• Unlimited Tea, snacks.