IT Support & Networking Specialist

Job Description

Title: IT Support & Networking Specialist

Company Name: FAQ Private Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Shyamoli)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Software Company, Web Media/Blog

Published: 2026-03-31

Application Deadline: 2026-04-30

Education:

• Bachelor/Honors

Requirements:

• At least 3 years
• The applicants should have experience in the following business area(s): Software Company, Web Media/Blog

Skills Required: Computer and network administration,firewall administration,Hardware Troubleshooting,IT Support Service,IT Support Service and Network engineering.,Network Security,Router configuration,Software Installation,VPN Solutions

Additional Requirements:

Responsibilities & Context:

We are looking for a proactive and detail-oriented IT Support & Networking Specialist to join our IT team. In this role, you will be responsible for providing end-user support, maintaining network infrastructure, and ensuring secure, reliable, and efficient IT operations across the organization.

Responsibilities:

• End-User Technical Support:
  Provide first-level technical support for hardware, software, and network-related issues. Assist users with operating systems, email, office tools, and business applications.

• Hardware & Software Management:
  Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices to ensure smooth daily operations.

• Ticketing & Issue Resolution:
  Respond to IT support tickets, prioritize issues, and ensure timely resolution while maintaining high user satisfaction.

• Network Administration:
  Monitor and maintain LAN, WAN, and Wi-Fi networks to ensure optimal performance and uptime.

• Network Configuration & Troubleshooting:
  Configure and manage routers, switches, firewalls, and access points. Diagnose and resolve internal and external connectivity issues.

• System Maintenance & Updates:
  Perform regular system updates, patch management, and backups to maintain system integrity and security.

• Security & Access Control:
  Implement and monitor security measures including firewall rules, antivirus protection, and user access controls.

• Server Support:
  Assist in maintaining servers such as file servers and domain controllers to ensure reliability and availability.

• IT Asset & Documentation Management:
  Maintain accurate inventory of IT assets and ensure up-to-date documentation of systems, configurations, and network diagrams.

• Data Protection & Backup:
  Ensure data backup strategies are in place and regularly tested to support business continuity.

• Monitoring & Incident Detection:
  Monitor system logs and performance metrics to detect and respond to suspicious activities or potential issues.

• Compliance & Audit Support:
  Assist in IT audits and ensure compliance with internal policies and external regulatory requirements.

• User Onboarding & Offboarding:
  Manage employee onboarding and offboarding processes, including email setup, device allocation, and access provisioning.

• Vendor & ISP Coordination:
  Coordinate with IT vendors, service providers, ISPs, and hardware suppliers for procurement, maintenance, and support.

• Reporting & Documentation:
  Prepare regular reports on system performance, incidents, and improvements. Develop user guides and FAQs for common issues.

Job Other Benifits:

• Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• 15 days of annual leave, plus public holidays.

• Annual pay increase.

• Salary is always paid on time!

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication