IT Support Executive

Job Description

Title: IT Support Executive

Company Name: Bit Byte Lab

Vacancy: 01

Age: 24 to 30 years

Job Location: Mymensingh

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
• Freshers are also encouraged to apply.

• Diploma in Computer in Computer Science & Engineering

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
• Freshers are also encouraged to apply.

• Age 24 to 30 years

• Strong knowledge of computer hardware, desktops, laptops, printers, and peripheral devices

• Proficiency in installing, configuring, and troubleshooting Windows operating systems

• Working knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook)

• Basic understanding of networking concepts (LAN, WAN, Wi-Fi, IP addressing)

• Experience in troubleshooting internet, email, and network connectivity issues

• Knowledge of antivirus, data backup, and system security practices

• Ability to install and maintain software applications and updates

• Familiarity with routers, switches, and basic network devices

• Experience in IT asset management and inventory documentation

• Strong problem-solving and analytical skills

• Good communication skills to support non-technical users

• Ability to work independently as well as in a team environment

• Time management skills with the ability to handle multiple tasks efficiently

• Willingness to learn new technologies and tools

1. Provide first-level and second-level technical support for hardware, software, printers, and network-related issues.

2. Install, configure, maintain, and troubleshoot computers, operating systems, application software, and peripherals.

3. Diagnose and resolve hardware malfunctions including desktops, laptops, UPS, routers, switches, and other IT equipment.

4. Support users with software-related issues such as operating systems, office applications, email, and business software.

5. Monitor and maintain LAN, Wi-Fi, and basic network connectivity to ensure uninterrupted service.

6. Maintain IT inventory, including hardware, software licenses, and accessories.

7. Perform regular system updates, backups, and antivirus checks to ensure data security.

8. Coordinate with external vendors or service providers for repair, replacement, or advanced technical support.

9. Ensure proper documentation of IT issues, solutions, and system configurations.

10. Assist in implementing IT policies, procedures, and best practices.

11. Provide basic IT training and guidance to users when necessary.

12. Support IT-related tasks during office setup, relocation, or system upgrades.