IT Officer (ERP Support)
Job Description
Title: IT Officer (ERP Support)
Company Name: Jay Jay Mills (Bangladesh) Pvt. Ltd.
Vacancy: --
Location: Chattogram (Chittagong Epz)
Minimum Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Garments
Published: 3 Jun 2025
Education:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering, Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Strong troubleshooting & problem-solving skills (for ERP errors, user issues).
∎ Excellent communication (to train users, explain technical concepts simply).
∎ Customer service mindset (patience, responsiveness to end-users).
∎ General knowledge of the garments industry, and how operations in the production process are carried out. (Optional).
∎ An accounting degree/diploma will be highly preferred.
∎ Strong knowledge of SQL queries (SELECT, JOIN, UPDATE, stored procedures).
∎ Should have knowledge in Power BI or any data analysis tools.
∎ Ability to map business processes to ERP functionalities and knowledge of data security, compliance, and audit requirements.
∎ Strong troubleshooting & problem-solving skills (for ERP errors, user issues).
∎ Excellent communication (to train users, explain technical concepts simply).
∎ Customer service mindset (patience, responsiveness to end-users).
∎ General knowledge of the garments industry, and how operations in the production process are carried out. (Optional).
∎ An accounting degree/diploma will be highly preferred.
∎ Strong knowledge of SQL queries (SELECT, JOIN, UPDATE, stored procedures).
∎ Should have knowledge in Power BI or any data analysis tools.
∎ Ability to map business processes to ERP functionalities and knowledge of data security, compliance, and audit requirements.
Responsibilities & Context:
∎ Provide first-line and second-line support to ERP end-users (employees, departments).
∎ Perform routine ERP system checks to ensure smooth operation and maintain ERP documentation (reports, user manuals, FAQs, BRD, SRS).
∎ Coordinate with vendors/developers for bug fixes and error.
∎ Assist in testing new ERP modules, integrations, or updates.
∎ Ensure data integrity and security compliance.
∎ Identify recurring issues and propose long-term fixes.
∎ Work with business teams to optimize ERP workflows.
∎ Assist in ERP upgrade/new module implementation projects.
∎ Conduct ERP training sessions for new and existing employees.
∎ Gather user feedback to improve ERP usability.
∎ Create step-by-step guides & video tutorials for common ERP tasks.
∎ Analyze the database structures and SQL queries, write queries, and measure the query performance.
∎ Generate and customize ERP reports (financial, production, payroll, etc.) for departments.
Compensation & Other Benefits:
∎ Medical allowance, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport Facilities. Breakfast Facilities. Earn Leave Encashment.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram (Chittagong Epz)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Jay Jay Mills (Bangladesh) Pvt. Ltd.
∎ Plot # 2-4, 9-11, Sector 7/A, Road # 7, CEPZ, South Halishahar, Chittagong -4223
Address::
∎ Plot # 2-4, 9-11, Sector 7/A, Road # 7, CEPZ, South Halishahar, Chittagong -4223
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 3 Jul 2025
Category: IT/Telecommunication
