International Call Center Manager
Job Description
Title: International Call Center Manager
Company Name: M/s. Jbdtech
Vacancy: 3
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, O Level, A Level
∎ It doesn't matter what is your educational background as long as you can communicate in English fluently and have persuasion and selling skills!
∎ Preferably at least completed O/A levels from a reputable educational institute.
∎ Skills Required: Administration, Call Centre Supervision/ Management, Microsoft Office Applications, Online sales, Strong leadership and team management skill
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
BPO Industries, Call Center work experience will get preference., Call Centre Supervision/ Management, International Call Center, IT Enabled services
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center, IT Enabled Service
Job Responsibilities:
∎ Hiring, training, coaching, and leading call center representatives as they provide customer support with the goal of exceeding business objectives.
∎ Lead team meetings, conduct call analysis, educate and coach the call center agents regarding processes and practices, and explain & manage expectations of the call center agents.
∎ Answering call center representatives' questions, guiding them through difficult calls or issues, or dealing with issues that cannot be handled by the call center representatives alone.
∎ Handle online sales and follow up with customers until they are satisfied.
∎ Maintaining a courteous approach, ensuring the customer has a positive experience.
∎ Handle client complaints and offer appropriate solutions to establish long-term customer relationships.
∎ Use the proper tools to provide accurate, valid, and complete information
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner.
∎ Develop processes and objectives for the call center's day-to-day activities.
∎ Evaluate the call center agent' performance using key metrics (accuracy, call-waiting time, etc.).
∎ Collaborate and communicate with members of the leadership team to identify trends and set call center goals and ensure business growth.
∎ Ensuring that staff members are providing the desired level of service and taking corrective action as needed.
∎ Forecast short- and long-term staffing needs, taking contact volume and headcount requirements into account.
∎ Preparing reports and analyzing call center data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction.
∎ Refer unresolved customer complaints to the management team via the internal system for further investigation.
∎ Report complicated issues to the appropriate person regularly.
∎ Other related tasks are delegated by management.
Additional Requirements:
∎ Age 28 to 45 years
∎ Both males and females are allowed to apply
∎ Proven experience as a call center manager or in a similar position
∎ Understanding of performance evaluation and customer service metrics
∎ Ability to multitask and remain calm under pressure, particularly during peak hours or in stressful situations
∎ Knowledge of the necessary technology, such as computers, software applications, IP phone systems, servers, call center infrastructure, and so on.
∎ Computer literacy and typing skills are required (Must be good at English)
∎ Outstanding communication abilities.
∎ The ability to work under duress and manage multiple clients.
∎ Willingness to work on Fridays, government holidays, and overtime as needed.
Salary: Tk. 25000 - 40000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, weekly two holidays
∎ Lunch/Dinner Services: Full Subsidization after Job Confirmation
∎ Salary Review: Half-yearly.
∎ Two festival bonuses (will be entitled after completing months of probation period)
∎ From the Third month of employment, a monthly attendance bonus of 2000/- BDT and a transportation allowance of 2000/- BDT will be provided.
∎ Exclusive sales and telemarketing training will be provided free of cost.
∎ A very appealing Sales Bonus.
∎ Experienced candidates will have the opportunity to advance to Team Leader or Sales Manager.
∎ Be a part of the fastest-growing industry and make an indelible mark on your career.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Jan 2023
Company Information:
∎ 8 Jan 2023
∎ M/s. Jbdtech
∎ Address : Gulshan 2
∎ Web : www.jbdtechbpo.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 29th Jan 2023
More jobs of M/s. Jbdtech
International Call Center Executive
Similar Jobs
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Facebook Group