Implementation Officer / Manager

Job Description

Title: Implementation Officer / Manager

Company Name: PI SOFTWARE LTD(Faidabad)

Vacancy: 02

Age: 20 to 40 years

Job Location: Dhaka (Uttara)

Salary: Tk. 20000 - 35000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Bachelor of Science (BSc) in Information Technology
• Bachelor of Science (Pass)
• Bachelor of Business Studies (BBS) in Business Studies

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Age 20 to 40 years

• Experience in owning and managing end-to-end delivery of technology products, ability to collaborate closely with cross-functional teams and driving results
• Identify customer learning needs & provide solution using the product
• Excellent verbal and written communication skills, and proficiency in communicating with technical as well as non-technical teams
• Experience in / exposure to working in the Customer Support / Contact Center function
• Experience and understanding of Odoo Features & Functionality - Good to have
• Strong presentation and facilitation skills
• Ability to multitask.
• Must be an enthusiastic team player with an innovative approach.
• Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales
• Behavior Traits
• A problem solver and smart decision-maker who has the ability to get things done and respond to challenging demands of customers in a constructive manner
• Team player who can engage multiple stakeholders to deliver a better customer experience
• Ability to handle a high number of customer interactions, be very responsive and maintain high communication standards
• Highly organized, analytical, and process-oriented
• Ability to reduce complexity and problem solve
• Flexibility with time zones to manage customers and collaborate with colleagues globally

The Implementation Manager will work with our newest customers, ensuring the successful configuration of the Odoo platform with its related auxiliary support modules for our customers. The primary objective is to facilitate customers through the product configuration, integration, and customer training required to onboard new customers to the software platform. To accomplish this, the Implementation Manager conducts requirements workshops with customers to optimize the alignment of the solution to product functionality and also facilitates configuration and training sessions to assist the customer through the implementation of the system.

Role Roles and Responsibilities

• Manage the entire customer implementation process, from kickoff to solution go-live.
• Work closely with the Account Executives to engage customer stakeholders to understand and document project scope, business and technical goals, workflows, and requirements in order to craft a seamless and efficient on-boarding experience that will drive customer satisfaction and loyalty.
• Develop an implementation plan and timeline in collaboration with customers.
• Provide solution setup and configurations based on customer requirements and workflows.
• Ensure continuity between Sales and Customer Success.
• Conduct check-ins with customers after the solution go-live and establish an effective mechanism to channel insights and client feedback to Product, Sales and Customer Success, and identify opportunities to improve solution usage.
• Drive the continuous improvements of Contact’s implementation methodology.
• Manage end to end timely delivery of the products. Conduct customer training sessions to teach them how to operate and maintain the platform
• Proactively maintain a high level of knowledge about the product and customer industries through self-study, research, and analysis.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

As Per Company Policy.