Hotel General Manager

Job Description

Title: Hotel General Manager

Company Name: Hotel Highgarden

Vacancy: 1

Age: 35 to 50 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors
• Masters

• A university degree in Hotel Management or a Bachelor's/Master's degree in any discipline.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Age 35 to 50 years
• Only Male

• Proven track record in managing or re-positioning a hotel.

• Excellent computer system skills are essential.

Key Responsibilities

1. Strategic Leadership & Operations Oversight:

   • Oversee all hotel operational functions as per the organizational chart.

   • Lead key property initiatives including capital projects, customer service enhancements, and refurbishment efforts.

   • Develop and implement short- and long-term strategic goals for the property.

   • Drive continual improvement by responding effectively to internal and external audits.

   • Ensure all decisions are made in the best interest of the hotel and its management.

   • Ensure full compliance with hotel operating controls, SOPs, policies, procedures, service standards, legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

2. Financial Management & Performance:

   • Prepare, present, and achieve the hotel`s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.

   • Manage ongoing hotel profitability, ensuring revenue and guest satisfaction targets are met and exceeded.

   • Develop improvement actions and identify cost-saving opportunities.

   • Demonstrate a strong understanding of P&L statements and the ability to implement impactful strategies.

   • Daily monitoring of hotel business reports to inform timely decision-making.

   • Ensure monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate.

   • Maximize room yield and overall hotel/resort revenue through innovative sales practices and yield management programs.

   • Prepare monthly financial reports and draw up plans and budgets (revenues, costs, etc.) for owners and stakeholders.

3. Team Leadership & Development:

   • Hold regular briefings and meetings with all Head of Departments (HODs).

   • Manage and develop the Hotel Executive team, fostering career progression and development.

   • Provide effective leadership to all hotel team members.

   • Oversee and manage all departments, working closely with department heads daily.

   • Coordinate with HODs for the execution of all activities and functions.

   • Act as the final decision-maker in hiring key staff.

4. Guest Experience & Brand Reputation:

   • Handle guest complaints effectively and oversee service recovery procedures, taking ownership of all guest feedback.

   • Safeguard the quality of operations through both internal and external audits.

5. Sales & Business Development:

   • Engage in corporate client handling and participate in new client acquisition alongside the sales team when required.

   • Assist in residential sales and development with strong sales prospects as needed.

6. Procurement & Vendor Management:

   • Assist in the procurement of operating supplies and equipment.

   • Contract with third-party vendors for essential equipment and services.

• Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2