Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Hotel Highgarden

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors
• Higher Secondary

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel

• Age 25 to 35 years

• Presentable, Proactive, and a Team Player.

• Must possess exceptional manners and patience in handling diverse guest interactions.

• Candidates must adhere to professional corporate attire, etiquette, and culture.

• Strong understanding and knowledge of customer service management systems.

As a Front Desk Executive, you will be the welcoming face of Hotel Highgarden, ensuring a seamless and pleasant experience for all guests. Your key responsibilities will include:

• Warmly welcoming guests, addressing inquiries, and fulfilling requests efficiently.

• Managing incoming calls, including answering questions, taking messages, and directing calls to appropriate staff.

• Scheduling appointments and maintaining a professional and welcoming front office environment.

• Accurately updating and maintaining guest information and operational records.

• Assisting with the preparation and coordination of meetings and conferences.

• Maintaining an awareness of staff whereabouts for effective communication and security.

• Managing check-in and check-out information with integrity.

• Maintaining appointment diaries, both manually and electronically.

• Providing general administrative and clerical support.

• Demonstrating flexibility and a willingness to take on new tasks as needed by management.

• Cooperating effectively with employees from all departments to ensure smooth operations.