Help Desk Assistant

Job Description

Title: Help Desk Assistant

Company Name: Community Development Centre-CODEC

Vacancy: 05

Job Location: Cox's Bazar (Ukhia)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Help Desk

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): NGO
∎ The applicants should have experience in the following business area(s): NGO

Job Context:
∎ Community Development Centre (CODEC) is working in the coastal area of Bangladesh since 1985. Its core activities are the socio-economic development of coastal people which is operated through seven thematic areas as Agriculture, Fishery, Dairy and Horticulture; Education, Skills and Youth Development; Conflict Resolution; Climate Change and Disaster; Health and Nutrition; Social Entrepreneurship; Microfinance and Rohingya Education, Protection and Repatriation.
∎ Community Development Centre (CODEC) invites application for the following positions from the potential Bangladeshi nationals for implementing General Food Assistant Program (GFA) in two new outlets at Modhurchora-02 and Modhurchora-04 camps along with existing two outlets at camp 07 and camp 8W funded by World Food Programme. The duration of this programme at the two new outlets are for two months (January-February) possibility to extend further subject to the approval of donor as well as depending on the availability of fund from Donor.

Job Responsibilities:
∎ Receive all sorts of complaints positively at the Help Desk.
∎ Assist the beneficiaries to solve all kinds of common arising problems instantly in consultation with Donor representatives.
∎ Write down and document all the complaints of the beneficiaries, then send the complaint referral template to M&E Team for Donor feedback.
∎ Provide information on any irregularities to the concerned authority/ line Manager
∎ Write down referral issues on the Donor template and send them to PM /M&E for onward submission and resolutions.
∎ Assist Project Office in database updating and necessary documentation.
∎ Assist in schedule preparation and data analysis for various report preparation.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.
∎ Receive and records all sorts of complaints positively at the Help Desk and share the complaint referral template to the supervisor for response;
∎ Be liable to provide the right information to the beneficiaries;
∎ Assist the beneficiaries to solve all kinds of common arising problems instantly in consultation with WFP representatives;
∎ Ensure implementation of feedback and complaints mechanisms including confidentiality, and timely and appropriate response.
∎ Review complaints received through all mechanisms together with the Outlet Supervisor and CFM officer and decide on a plan of action. Responsible for ensuring the action is carried through on time, according to the guidelines;
∎ Together with, M & E assistants and the Field team sensitizing the community on the availability, functions, and use of all available mechanisms for complaints & feedback mechanism;
∎ Provide information of any irregularities to the line supervisor;
∎ Assist in database updating and necessary documentation and data analysis for various report preparation.
∎ Engage the beneficiaries appropriately and respectfully, never raising false expectations;
∎ Compile and submit quality reports to supervisor as directed. Ensure that all reports are highly accurate, comprehensive, and well documented;
∎ Ensuring data security and beneficiary confidentiality in every stage of processing the data;
∎ Proactively engage in closing individual cases while ensuring food security;
∎ Proactively engage in reducing duplication, fraud, abuse, and exploitation;
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the goals of the program on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment;
∎ Provide initial psycho-social support to the beneficiaries, especially for the protection cases;
∎ Ensuring equality for all beneficiaries regardless of age, gender, disability, or another status.
∎ Coordinate with the relevant stakeholders in problem-solving to bring solutions for the complainers through prior channels engaging CFM Officer.
∎ Participate in the different meetings inside and outside of Outlet.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ At least 3 years experience as a Help Desk Assistant (WFP GFA Programme).
∎ Must be fluent in communicating in the local language (Chittagong) or Rohingya language.
∎ Proven Skills in computer literacy (MS Exel, MS Word, e-mail, internet browsing, BB platform).
∎ Willing to reside in Ukhiya Upazila area.
∎ Work under pressure and can take on additional responsibilities.

Salary: Tk. 50000 (Monthly)

Compensation & Other Benefits:
∎ As per Project rules.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Dec 2022

Company Information:
∎ 26 Dec 2022
∎ Community Development Centre-CODEC
∎ Address : Plot-02, Road-02, Lake Valley R/A, Hazi Jafor Ali Road, Foy's Lake, Khulshi, Chattogram, Bangladesh.
∎ Web : https://codec.org.bd/
∎ Business : CODEC is a National NGO, working with the disadvantage coastal and fisherflok communities for their socio-cultural and economic development.

Category: NGO/Development