HEAD OF OPERATIONS & BUSINESS DEVELOPMENT (STUDY ABROAD)

Job Description

Title: HEAD OF OPERATIONS & BUSINESS DEVELOPMENT (STUDY ABROAD)

Company Name: Toppers'' Academy

Vacancy: 2

Age: 24 to 32 years

Job Location: Dhaka

Salary: Tk. 18000 - 22000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service

• Age 24 to 32 years

JOB SUMMARY We are seeking a dynamic and result-driven Head of Operations & Business Development to lead our Study Abroad division. .

This role requires a strategic leader who can oversee the entire student journey—from lead generation to visa approval—while aggressively expanding our university partnerships and B2B networks.

CORE RESPONSIBILITIES

1. Strategic Leadership & Operations

• End-to-End Management: Oversee the complete student lifecycle (Inquiry → Counseling → Admission → Documentation → Visa Approval).

• Process Excellence: Monitor application processing and ensure 100% compliance with university and embassy requirements to maintain a high visa success rate.

• Country Portfolio: Manage and expand destination options (UK, USA, Canada, Australia, etc.) and stay updated on global visa policy changes. 2. Business Development & Partnerships

• University Relations: Establish and maintain direct relationships with international universities to secure agency agreements and priority processing.

• B2B & Sub-Agent Network: Build and lead a network of sub-agents, coaching centers, and regional partners to increase lead flow.

• Corporate & Institutional Alliances: Collaborate with schools and corporate bodies for exclusive seminars and campus activations. 3. Marketing & Lead Conversion

• Growth Strategy: Develop and execute online/offline marketing plans to generate high-quality leads.

• Conversion Mastery: Supervise the counseling team to ensure high-impact sessions that convert inquiries into confirmed registrations.

• Events & Workshops: Lead "Spot Assessment Days," University Fairs, and Pre-departure briefings.

4. Team Management & HR

• Recruitment & Training: Identify, hire, and train specialized staff (Counselors, Visa Officers, and Marketing Executives).

• Performance Tracking: Set monthly targets/KPIs for the team and provide the necessary coaching to hit revenue goals. KEY PERFORMANCE INDICATORS (KPIs)

• Visa Success Rate: Maintaining a premium approval rate for all submitted applications.

• Enrollment Volume: Total number of successful enrollments per intake (January/September).

• B2B Revenue: Growth in business generated through sub-agent networks.

• Marketing ROI: Effectiveness of campaigns in generating high-conversion leads. CANDIDATE REQUIREMENTS

• Industry Expertise: 1-2 years of solid experience in Study Abroad consultancy.

• Leadership: Proven ability to manage cross-functional teams (Operations + Marketing).

• Communication: Exceptional English proficiency (IELTS 7.5 level or equivalent) for negotiating with University Delegates and Embassy officials.

• Networking: Strong ability to pitch to Corporate Heads and Institutional Leads.