Head of Operations

Job Description

Title: Head of Operations

Company Name: Beautyology

Vacancy: 1

Age: At most 50 years

Job Location: Dhaka (Banani, Mohammadpur)

Salary: Negotiable

Experience:

Published: 2025-11-04

Application Deadline: 2025-11-30

Education:

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)

• Bachelor’s/Master’s Degree in Business Administration, Operations Management, or related field.

• Age At most 50 years

Qualifications & Skills

• Minimum 8-10 years of experience in operations, logistics, or customer service, preferably within e-commerce, FMCG, or skincare sectors.
• Proven ability to build and scale operational departments from scratch.
• Strong understanding of process development, SOP implementation, and quality management systems.
• Advanced knowledge of NPS, CSAT, CRM platforms, and warehouse management tools.
• Excellent analytical, reporting, and problem-solving skills.
• Proficiency in MS Excel, Google Workspace, and ERP tools.
• Exceptional communication, leadership, and cross-department coordination skills.
• Ability to multitask, prioritize, and lead operations in a fast-paced environment.

BEAUTYOLOGY is one of Bangladesh’s fastest-growing skincare and wellness brands, combining innovation, integrity, and a customer-first approach. With a rapidly expanding product line and nationwide presence, we are setting new standards in the beauty and lifestyle industry through quality, professionalism, and operational excellence.

Our strength lies not only in our products but in our people, the driving force behind every milestone we achieve.

 Why Join Beautyology?

At Beautyology, you’ll be part of a performance-driven environment that values strategy, efficiency, and collaboration. We foster a culture of growth, encourage new ideas, and reward results. Here, your expertise will directly shape the future of a fast-scaling brand that’s making a mark in the skincare sector of Bangladesh.

 Job Purpose

The Head of Operations will oversee and manage all core operational functions of Beautyology, including Logistics & Parcel, Warehouse Management, and CRM (Inbound, Outbound, QA, and CMS). This role requires a highly organized and analytical leader with hands-on experience in developing SOPs, optimizing processes, and ensuring superior customer experience across all operational touchpoints. The position demands excellence in execution, strong leadership, and a data-driven approach to drive service quality, efficiency, and business growth.

 Key Responsibilities

Operational Management

• Lead and manage end-to-end operations covering Logistics, Parcel, Warehouse, and CRM departments.
• Develop and implement SOPs, workflows, and performance metrics to ensure efficiency and standardization across all functions.
• Monitor daily operations, identify bottlenecks, and take corrective actions for process improvement.
• Liaise closely with the Sales Department to ensure seamless order management, confirmation, delivery coordination, and status updates.

Logistics & Warehouse Oversight

• Ensure smooth and cost-effective logistics and parcel delivery operations across all regions.
• Supervise inventory and stock management, ensuring product availability and minimizing discrepancies.
• Maintain warehouse discipline, safety standards, and space optimization for efficient operations.
• Establish partnerships with logistics vendors to improve turnaround time and delivery accuracy.

CRM & Customer Experience Excellence

• Supervise Inbound, Outbound, QA, and CMS teams to ensure quality communication and service delivery.
• Drive initiatives to enhance NPS (Net Promoter Score) and CSAT (Customer Satisfaction) levels.
• Ensure call handling and digital platform communication meet brand and service quality standards.
• Monitor agent performance, call audits, and feedback mechanisms for continuous improvement.

Strategic Planning & Reporting

• Prepare and manage annual operational budgets, resource allocation, and performance forecasts.
• Develop data-driven reports and dashboards for management review and decision-making.
• Identify cost-saving opportunities without compromising operational efficiency or customer satisfaction.
• Collaborate with other departments to align operations with company objectives and growth targets.

Leadership & Team Development

• Build, train, and mentor cross-functional teams to maintain operational excellence.
• Promote a culture of accountability, teamwork, and continuous learning.
• Implement performance evaluation metrics and incentive structures for team motivation.

Compensation & Benefits (as per company policy) Attractive salary package (based on experience and skills) Snacks and refreshment facilities Weekly holidays and festival bonuses Annual leave, casual leave, and sick leave Performance-based increments and growth opportunities Friendly and inclusive work environment