Head of Enterprise Applications Management
Job Description
Title: Head of Enterprise Applications Management
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (B.Sc.) or Master of Science (M.Sc.) in Computer Science and Engineering (CSE) or Equivalent degree from a reputed university. Having an MBA will be added advantage.
Experience Requirements:
∎ 10 to 12 year(s)
Job Responsibilities:
∎ Lead, supervise and manage of application management team to ensure that IT applications are designed, build, deployed, and performing efficiently in line with the organization's business and financial needs.
∎ Overall responsible for ensuring application management and smooth operations and support (service request, technical support, incident & problem management), system availability following the agreed SLA & KPIs, and management reporting, and managing IT applications including licensing, products, services, and regulatory compliance.
∎ Develop and maintain relevant performance metrics to assess the system and data integrity including release planning, execution, and quality assurance.
∎ Develop and maintain strong working relationships with business stakeholders at all levels to understand their business drivers and work to deliver/promote technical solutions as appropriate.
∎ Develop and drive a high-level Application management strategy that ensures high-quality support at a fast pace, as well as take a hands-on approach to implement that strategy.
∎ Assist and ensure to provide best in class support services to ensure the prompt resolution of all requests in line with the Service/Operational Level Expectations.
∎ Ensure change control for applications and ensure thorough System/UAT testing before a full and controlled release
∎ Lead, hire, train, develop, organize and motive the enterprise systems management team.
∎ Manage supplier and vendor relationships to ensure that existing applications are optimized to meet business needs.
∎ Ensure compliance with controls, policies, and procedures as per auditors and monitor's recommendations.
∎ Follow and establish best practices such as ISO, service management, and ITIL standards.
Additional Requirements:
∎ Minimum 10 to 12 years of solid experience in application management/maintenance/development and team leader in a large information technology environment.
∎ Experience in working in the financial or telecom industry is preferable.
∎ Strong leadership and team management capability
∎ Solid experience to manage, maintain and develop of applications such as Banking Applications, ERP, Mobile Apps, Document Management Systems, Loan Origination Systems, and Internet Banking applications would be required.
∎ Should have hands-on experience in ISO, ITIL, Service Management, Availability, and release management.
∎ Require to have sound knowledge of the application architecture, development life cycle, development languages (i.e. .Net, Java), and databases (i.e. Oracle, SQL server).
∎ Able to work under pressure, problem-solving & team playing attitude.
∎ Can-do attitude; proactive and passionate.
∎ Good communication and interpersonal skills.
Application Deadline: 21 Feb 2021
Company Information:
∎ 11 Feb 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
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