Head of Customer Service
Job Description
Title: Head of Customer Service
Company Name: Recursion FinTech Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BBA or MBA from any reputed university
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Develop customer management, complaint management, quality management strategies and oversees day to day operations and performance of Customer Advocates
∎ Model hiring needs based on volume and other business information
∎ 3rd Party Vendor Planning, hiring and guide responsible person to manage
∎ Develop and execute system-based process improvements that scale
∎ Lead team in exploring opportunity and design of user friendly compliance and document management tools.
∎ Compliance process update or change requirement according to regulatory authority direction
∎ Maintain service quality through internal and external audit
∎ Device complain management process and monitor on daily basis
∎ Maintain Regulatory and LEA requirements within agreed SLA
∎ On job leadership practice for developing internal Team Members & external operational stakeholder team
∎ Ensure operational excellence by coaching & mentoring policies, process & system to internal team
∎ Ensure cross-functional team relationship
∎ Set KPI and motivate team to achieve
∎ Practice People Management skill to develop &motivate people through informal mechanism;
∎ personal communication, appreciation & recognition
∎ Maintain SLA with internal cross functional stakeholders [Commercial, Technical, HR, Finance, Legal & Corporate Affairs]
∎ Align top management on any upcoming developments and suggest ways to handle the situation
∎ Ensure periodic reporting to management
Additional Requirements:
∎ Age 28 to 38 years
∎ Strong written communication
∎ Strong verbal communication
∎ Strong interpersonal skills
∎ Strong customer service orientation
∎ Problem solving
∎ Time management
∎ Organizational and planning skills
∎ Project management
∎ Attention to detail
∎ Team Player
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ As Per Company Policy
Application Deadline: 30 Sep 2020
Company Information:
∎ 7 Sep 2020
∎ Recursion FinTech Limited
∎ Address : Level 4, Level 7 and Level 8, Solid Point Karim Tower, 44/7A & 44/7B West Panthapath, Dhanmondi, Dhaka - 1205
∎ Web : http://www.cashbaba.com.bd/
∎ Business : Recursion FinTech Limited (RFTL) is the only PCI DSS, ISO 9001 and ISO 27001 certified Payment Service Provider (PSP) in Bangladesh. We are the first complete and most secure e-wallet service provider in this country. Our e-wallet application, “CashBaba” is fully handcrafted and developed inhouse.
RFTL is founded by a team with expertise in the financial and payment industry and specialized in creating innovative FinTech solutions for the mass market. It is a team of passionate people and strives in providing premium support and customer satisfaction.
Category: IT/Telecommunication
Read Before Apply: Senior Manager, Customer Service
Source: bdjobs.com
Deadline Expired on 30th Sep 2020
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