Head of Contact Center
Job Description
Title: Head of Contact Center
Company Name: Banglay IELTS & Immigration Center
Vacancy: 1
Age: 28 to 40 years
Job Location: Dhaka (Uttara)
Salary: Tk. 40000 - 80000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Call Center, Coaching Center
Published: 2026-02-07
Application Deadline: 2026-03-09
Education:
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Call Center Management
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Call Center, Coaching Center
Skills Required: Call Center Operation,Call centre training,Customer Relationship Management
Additional Requirements:
- Age 28 to 40 years
Must have proven experience leading a team in a Call Center.
Responsibilities & Context:
Lead, manage, and supervise the Tele Counselor / Contact Center team
Plan daily operations and ensure smooth handling of inbound & outbound calls
Monitor team performance, call quality and productivity
Set targets (KPI) for agents and ensure targets are achieved
Provide regular coaching, training and motivation to team members
Handle escalated customer issues and ensure proper resolution
Prepare daily, weekly and monthly performance reports
Coordinate with management regarding team performance and improvement plans
Ensure compliance with company policies, scripts and service standards
Train new Tele Counselors when required
Maintain a positive, disciplined and high-performance work environment
Job Other Benifits:
- Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
