Guest Service Executive

Job Description

Title: Guest Service Executive

Company Name: A Reputed Private Commercial Bank

Vacancy: --

Age: 24 to 30 years

Location: Dhaka (Tejgaon)

Minimum Salary: Tk. 24000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center

Published: 28 Jan 2024

Education:
∎ Bachelor degree in any discipline

Requirements:

Additional Requirements:
∎ Age 24 to 30 years
∎ Prior customer service experience will be an added advantage but not mandatory
∎
∎ Passionate about customer service
∎
∎ Excellent inter-personal skills along with adequate command over both English & Bengali language
∎
∎ Competent in using MS Office applications

Responsibilities & Context:
∎ The candidate will be under 3rd party payroll Duty Time: Roster basis (Any Shift-Day/Night), only for Female maximum working time schedule 10.00PMResponsible to provide customer service over the phone Responsible to handle callers' queries, complaints and requests through inbound and/or outbound calls Maintain high standard of call quality as per the requirement of the department/organization Responsible to document all call information according to standard operating procedures Perform any other operational task assigned by the supervisor/higher authority Responsible to follow-up customer calls when necessary Support sales team by generating quality sales lead Maintain a good or above rating in the performance scorecard

Required Skills & Expertise:

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
∎ Employees will get BDT4000-6000 incentive for high performance

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Tejgaon)

Company Information:
∎ A Reputed Private Commercial Bank

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Jan 2024

Category: Bank/Non-Bank Fin. Institution