Job Description
Title: Guest Service Executive
Company Name: A Reputed Private Commercial Bank
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Context:
∎ The candidate will be under 3rd party payroll
∎ Duty Time: Roster basis (Any Shift-Day/Night), only for Female maximum working time schedule 10.00PM
Job Responsibilities:
∎ Responsible to provide customer service over the phone
∎ Responsible to handle callers' queries, complaints and requests through inbound and/or outbound calls
∎ Maintain high standard of call quality as per the requirement of the department/organization
∎ Responsible to document all call information according to standard operating procedures
∎ Perform any other operational task assigned by the supervisor/higher authority
∎ Responsible to follow-up customer calls when necessary
∎ Support sales team by generating quality sales lead
∎ Maintain a good or above rating in the performance scorecard
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Prior telesales service experience will be an added advantage
∎ Passionate about customer service
∎ Excellent inter-personal skills along with adequate command over both English & Bengali language
∎ Competent in using MS Office applications
Salary: Tk. 23000 - 24000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
∎ Employees will get BDT4000-6000 incentive for high performance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Oct 2023
Company Information:
∎ 15 Oct 2023
∎ A Reputed Private Commercial Bank
∎ Address : BCIC Bhaban(10th Floor), 30-31 Dilkusha C/A, Dhaka-1000
Category: Bank/Non-Bank Fin. Institution
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