Guest Relationship Officer (GRO)

Job Description

Title: Guest Relationship Officer (GRO)

Company Name: Cityscape International Ltd

Vacancy: 7

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ O Level and A Level will get advantages.
∎ Training/ Trade Course: IELTS
∎ North South University,Independent University, Bangladesh,American International University Bangladesh,East West University,BRAC University students will get preference
∎ Skills Required: Communication, Guest Relations Services

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Guest Management, Guest Relation, Guest Relations Services

Job Responsibilities:
∎ Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to understand better their needs and watching/listening to guest preferences, and acting on them whenever possible.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Assist individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Speak to guests and co-workers using clear, appropriate, and professional language.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Assist coworkers, ensuring they understand their tasks.
∎ Talk with and listen to other employees to effectively exchange information.
∎ Exchange information with other employees using electronic devices (e.g., two-way radios, email).
∎ Accommodate requests for room changes when possible.
∎ Communicate to the appropriate staff that there are guests that are waiting for an available room.
∎ Assist in setting up accurate accounts for each guest upon check-in according to their requirements.

Additional Requirements:
∎ Age 25 to 28 years
∎ Only females are allowed to apply
∎ Strong organizational and team management skills
∎ Fluent in English communication both in written and spoken
∎ Excellent organizational, team building, and time management skills
∎ Always in a positive mood in every situation.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Profit share, T/A, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Excellent working environment

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Apr 2023

Company Information:
∎ 3 Apr 2023
∎ Cityscape International Ltd
∎ Address : 53 Gulshan Avenue, Dhaka-1212
∎ Web : www.cityscapebd.net
∎ Business : Cityscape International Limited has taken a commendable green initiative to help fight and prevent Global Warming, in the process of a challenge to pioneer the very first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, in Bangladesh, and which is just the beginning of our story.
Hence, inspired by the 50 years of entrepreneurial success of a business legacy, the management team of Cityscape International Limited has focused on building construction with a commitment to rightfully meet the expectations of both our customers and investors.
CIL has already achieved the ISO 9001:2008 Quality Management System (QMS), ISO 14001:2004 Environmental Management System (EMS), and OHSAS 18001:2007 Occupational Health & Safety Management System (OHSMS) certification. Nonetheless we are also in the process of achieving ISO 50001:2011 Energy Management Systems (EMS) and LEED (Leadership in Energy and Environmental Design) Platinum certification from the U.S. Green Building Council. Our flagship project of the first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, conveniently located at 53 Gulshan Avenue, Dhaka, stands as our testimonial of salute to the nature.

Category: Marketing/Sales

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