Manager, Branch Sales Operations - Dinajpur, Cumilla

Job Description

Title: Manager, Branch Sales Operations - Dinajpur, Cumilla

Company Name: Bio-Xin Cosmeceuticals

Vacancy: --

Age: At least 24 years

Job Location: Cumilla, Dinajpur

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 3 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product

• Age At least 24 years

Experience:

• 3-6 years of experience in sales, retail, or branch operations

• Experience in healthcare, aesthetics, wellness, or cosmetics industry preferred

Skills & Competencies:

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Sales-driven mindset with customer focus

• Problem-solving and decision-making skills

• Basic knowledge of CRM and reporting tools

Personal Attributes:

• Target-oriented and proactive

• Professional appearance and attitude

• Strong organizational skills

• Ability to work under pressure

Company Overview:

Bio-Xin Cosmeceuticals is a leading aesthetic and wellness brand in Bangladesh with 22 branches nationwide. Each branch provides integrated services under one roof, including:

• Doctor Consultation & Skin Testing

• Aesthetic Treatments

• Skin & Haircare Products

• Nutrition Counseling & Diet Plans

• Body Composition Analysis & Slimming Treatments

• Food Supplements & Baby Skincare Products

Each branch operates with a multidisciplinary team including Front Desk, Sales Team. Skin Therapists, Doctors, Nutritionists, and Branch Management.

Role Summary:

• The Branch Sales Operations Manager is responsible for driving sales performance, ensuring operational efficiency, and delivering an exceptional customer experience within the assigned branch. This role involves managing daily operations, leading the sales team, coordinating with medical and therapy teams, and achieving revenue targets.

Key Responsibilities:

Sales Performance & Target Achievement:

• Achieve monthly and quarterly sales targets (services, treatments, and products)

• Monitor daily sales performance and conversion rates

• Implement upselling and cross-selling strategies

• Drive revenue growth through effective client engagement

Team Leadership & Supervision:

• Lead and supervise Front Desk, Sales Team, and coordinate with Therapists, Doctors, and Nutritionists

• Conduct daily briefings and performance reviews

• Train team members on product knowledge, consultation skills, and sales techniques

• Foster a high-performance and customer-focused team culture

Customer Experience Management:

• Ensure a smooth and premium client journey from entry to service completion

• Handle customer queries, complaints, and escalations professionally

• Maintain high standards of service quality and client satisfaction

• Build long-term client relationships to improve retention

Branch Operations Management:

• Oversee day-to-day branch operations

• Ensure proper scheduling of consultations, treatments, and services

• Maintain cleanliness, discipline, and brand standards within the branch

• Ensure compliance with company policies and SOPS

Coordination with Clinical & Support Teams:

• Work closely with Doctors, Skin Therapists, and Nutritionists to align services with client needs

• Ensure proper communication between departments for seamless service delivery

• Support treatment planning and service bundling for better sales outcomes

Inventory & Product Management:

• Monitor stock levels of skincare, haircare, supplements, and baby products

• Coordinate with supply chain for timely replenishment

• Minimize stock loss and ensure proper product display

Reporting & Data Management:

• Prepare daily, weekly, and monthly sales and operational reports

• Track KPIs such as conversion rate, average ticket size, and client retention

• Provide insights and recommendations to improve performance

Marketing & Promotion Execution:

• Implement marketing campaigns and promotional offers at branch level

• Ensure proper display of promotional materials

• Support local marketing activities and client engagement initiatives

Working Conditions:

• Full-time, branch-based role

Department:

• Sales & Branch Operations

Reports To:

• Sales Operations Manager (Nationwide) / Head of Operations

What We Offer:

• Competitive salary with performance incentives