Job Description
Title: GSA (Guest Service Agent)
Company Name: The Peninsula Chittagong Limited
Vacancy: --
Location: Chattogram
Minimum Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel, Call Center, Resort
Published: 31 May 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Female Candidates will get preference.
∎ Both males and females are allowed to apply. Female candidates are highly encouraged to apply.
∎ Excellent Communication Skills.
∎ Proficiency in English, knowledge of additional languages is a plus.
∎ A customer-oriented and professional attitude.
∎ An outgoing personality and outstanding communication abilities.
∎ Computer proficiency for regular work like MS office, email communication etc.
∎ Female Candidates will get preference.
∎ Both males and females are allowed to apply. Female candidates are highly encouraged to apply.
∎ Excellent Communication Skills.
∎ Proficiency in English, knowledge of additional languages is a plus.
∎ A customer-oriented and professional attitude.
∎ An outgoing personality and outstanding communication abilities.
∎ Computer proficiency for regular work like MS office, email communication etc.
Responsibilities & Context:
∎ Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
∎ Handle guest complaints and concerns in an efficient and timely manner.
∎ Oversee VIP guests, arrivals and departures and answer their inquiries.
∎ Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
∎ Handle inquiries and provide correct information to the concerns regarding details of reservation.
∎ Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
∎ Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
∎ Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
∎ Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
∎ Ensure the reception and guest areas are well stocked with stationery and Presentation information.
∎ Take messages for guests ensuring messages are delivered or forwarded Promptly.
∎ Checkout guests in a friendly and efficient manner and retrieve room keys cards.
∎ Post all charges to the appropriate account.
∎ Generate reports in accordance with the departmental needs;
∎ Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
∎ Handle group bookings as well as end to end reservations processes
∎ Check arrival list for next day arrival bookings.
∎ Follow up on any outstanding requests or problems from the previous day(s)
∎ Write notes in Log Book properly for immediate actions to be done by the concerned department.
∎ Note (with signature) all general notes in Follow-up book that to be followed by all associates of the Front Office department.
∎ Provide guest feedback to the Management in a timely manner.
∎ Perform other responsibilities as assigned by the FOM.
∎ Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
∎ Handle guest complaints and concerns in an efficient and timely manner.
∎ Oversee VIP guests, arrivals and departures and answer their inquiries.
∎ Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
∎ Handle inquiries and provide correct information to the concerns regarding details of reservation.
∎ Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
∎ Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
∎ Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
∎ Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
∎ Ensure the reception and guest areas are well stocked with stationery and Presentation information.
∎ Take messages for guests ensuring messages are delivered or forwarded Promptly.
∎ Checkout guests in a friendly and efficient manner and retrieve room keys cards.
∎ Post all charges to the appropriate account.
∎ Generate reports in accordance with the departmental needs;
∎ Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
∎ Handle group bookings as well as end to end reservations processes
∎ Check arrival list for next day arrival bookings.
∎ Follow up on any outstanding requests or problems from the previous day(s)
∎ Write notes in Log Book properly for immediate actions to be done by the concerned department.
∎ Note (with signature) all general notes in Follow-up book that to be followed by all associates of the Front Office department.
∎ Provide guest feedback to the Management in a timely manner.
∎ Perform other responsibilities as assigned by the FOM.
Skills & Expertise:
Compensation & Other Benefits:
∎ Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram
Company Information:
∎ The Peninsula Chittagong Limited
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.
Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Address::
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Jun 2025
Category: Hospitality/ Travel/ Tourism
