General Manager / Director - Head of QA

Job Description

Title: General Manager / Director - Head of QA

Company Name: HR Department, Youngone Group. Chattogram

Vacancy: --

Age: At least 30 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Garments

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 5 years
• The applicants should have experience in the following business area(s): Garments

• Age At least 30 years

• Minimum 5 years in internal control, risk management, or SOX compliance reporting.
• Fluent in written and spoken English.
• Strong communication skills to explain technical concepts clearly to the stakeholders.
• Ability to work under pressure and to meet deadlines collaborating with cross-functional teams of the Group.
• Persuasive leadership skills to drive change and maintain a positive mindset.
• Strong interpersonal skills and ethical work standards.
• Possess project management skills with highly organized and attentive to detail
• Open to work at other stations under the group as and when required by the Management

Strategic Quality Leadership:-

Lead the QA function and set quality strategies aligned with business and customer requirements.

Develop QA leadership and foster a strong quality culture.

Coordinate quality activities across QA, Production, Sales, and other functions.

Customer & Stakeholder Management:-

Maintain strong relationships with key customers and buyers.

Ensure alignment with customer quality expectations.

Represent QA in key customer and management meetings.

Address critical quality concerns with cross-functional teams.

Quality Governance & Audits:-

Establish effective quality governance, systems, and controls.

Ensure customer/internal audit readiness and timely closure of findings.

Monitor corrective and preventive actions and maintain updated quality standards.

Product Quality & Continuous Improvement:-

Monitor product quality, defects, and key quality risks.

Drive root-cause analysis and continuous improvement initiatives.

Reduce defects and improve process effectiveness and efficiency.

Decision Making & Problem Solving:-

Lead resolution of major and recurring quality issues.

Identify, escalate, and proactively address critical quality risks.

Promote data-driven quality decision-making.

Quality Data & Performance Management:-

Oversee quality data analysis, reporting, and KPI monitoring.

Track quality trends and performance against targets.

Present key quality performance and improvement priorities to senior management.

People Development & Capability Building:-

Develop QA teams through coaching, mentoring, and structured development.

Ensure talent and succession planning within the Quality function.

Build a strong pipeline of future Quality leaders.