Title: Front Office Manager
Company Name: Hotel IBIS Ltd
Vacancy: Not specific
Job Location: Cox's Bazar (Cox's Bazar Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management, Bachelor degree in any discipline
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
∎ Manages & Motivates the front office team in order to provide a high standard of service & customers
∎ Integrate & Train employees, providing support for skill development
∎ Maintain a professional and high quality service oriented environment at all times.
∎ Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
∎ Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure accommodations.
∎ Undertake full responsibility for Scheduling and Payroll of the department.
∎ Undertake full responsibility for managing operating expenses and purchasing for the department
∎ Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
∎ Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
∎ Coordinate daily activities with hotel management team on a daily basis.
∎ Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
∎ be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staffs are fully trained in emergency procedures
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Front Office, Guest Relation, Reservation
∎ The applicants should have experience in the following business area(s):
∎ Hotel, Resort
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Feb 2023
Company Information:
∎ 29 Jan 2023
∎ Hotel IBIS Ltd
∎ Address : Marine Drive Road,Kolatoli,Cox's Bazar.
∎ Business : Hotel Business
Category: Hospitality/ Travel/ Tourism
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Source: bdjobs.com