Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Heritage Resort

Vacancy: Not specific

Job Location: Narsingdi (Narsingdi Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Responsibilities:
∎ Train, cross-train, and retrain all front office personnel.
∎ Participate in the selection of front office personnel.
∎ Schedule the front office staff.
∎ Supervise workload during shifts.
∎ Evaluate the job performance if each front office employee.
∎ Maintain working relationships and communicates with all departments.
∎ Maintain master key control.
∎ Verify that accurate room status information is maintained and properly communicated.
∎ Resolve guest problems quickly, efficiently, and courteously.
∎ Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
∎ Review and complete credit limit report.
∎ Work within the allocated budget for the front office.
∎ Receive information from the previous shift manger and pass on pertinent details to the oncoming manager.
∎ Check cashiers in and out and verify banks and deposits at the end of each shift.
∎ Enforce all cash-handling, check-cashing, and credit policies.
∎ Conduct regularly scheduled meetings of front office personnel.
∎ Wear the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
∎ Uphold the hotel's commitment to hospitality.
∎ Prepare performance reports related to front office.
∎ Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
∎ Monitor high balance guest and take appropriate action.
∎ Ensure implementation of all hotel policies and house rules.
∎ Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
∎ Prepare revenue and occupancy forecasting.
∎ Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
∎ Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
∎ Monitor all V.I.P 's special guests and requests.
∎ Maintain required pars of all front office and stationary supplies.
∎ Review daily front office work and activity reports generated by Night Audit.
∎ Review Front office log book and Guest feedback forms on a daily basis.
∎ Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedule, forecasts, reports and tracking logs.
∎ Perform other duties as requested by management.

Additional Requirements:
∎ Age at least 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Accommodation and other facilities as per policy.

Application Deadline: 3 Oct 2020

Company Information:
∎ 6 Sep 2020
∎ Heritage Resort
∎ Address : Bagan Bari, Madhabdi, Narsingdi 1604
∎ Web : http://www.heritageresortbd.com/
∎ Business : The blessing of nature is so generous that gives comfort to all five senses, where no noise bothers, chirping delights and solitary ambience keep in calm and quiet mood, no sound pollution at all. The location gives full privilege to do work in serene and sound mind. Heritage Resort, Madhabdi, Narsingdi has exceedingly appropriate arrangements for seminar, training, workshop and all other corporate event programs. This place is fully restricted to unauthorized people.

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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