Guest Relations Officer - GRO

Job Description

Title: Guest Relations Officer - GRO

Company Name: Hotel Bengal Blueberry Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors
• Diploma

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

Hotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.

Key Responsibilities:

• Welcome and assist guests during arrival, check-in, stay, and departure.
• Act as a liaison between guests and hotel departments to ensure smooth service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with Front Office, Housekeeping, F&B, and other departments to fulfill guest needs.
• Ensure special requests (birthdays, anniversaries, VIP amenities, etc.) are properly arranged.
• Maintain guest feedback records and report service issues to management.
• Follow up with guests during their stay to ensure comfort and satisfaction.
• Assist front desk operations during peak hours when required.
• Maintain a professional appearance and uphold hotel service standards at all times.
• Promote hotel services, dining options, and facilities to enhance guest experience.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

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