Front Office - Team Leader

Job Description

Title: Front Office - Team Leader

Company Name: Hotel Bengal Blueberry Ltd.

Vacancy: 1

Age: 24 to 33 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age 24 to 33 years

Hotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.

Key Responsibilities:

• Supervise and support front desk operations, ensuring seamless check-in, check-out, and guest service experiences.

• Lead, motivate, and guide the front office team to deliver outstanding hospitality and professional service.

• Handle guest inquiries, complaints, and special requests promptly and effectively.

• Monitor daily room status, reservations, and front desk cash handling.

• Ensure all front office staff follow hotel policies, grooming standards, and service procedures.

• Coordinate with housekeeping, reservations, and other departments to ensure guest satisfaction and smooth operations.

• Conduct shift briefings and assign daily duties to team members.

• Handle VIP arrivals, group check-ins, and coordinate special arrangements as required.

• Train new front office associates on system operations, guest handling, and service excellence.

• Assist in preparing occupancy reports, daily revenue summaries, and night audit support when needed.

• Maintain accurate records of guest feedback and follow up on service recovery actions.

• Ensure the lobby and reception areas are always clean, well-organized, and welcoming.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Service Charge

• Paid Leave