Front Office Manager (FOM)/ Asst. Front Office Manager (AFOM)
Job Description
Title: Front Office Manager (FOM)/ Asst. Front Office Manager (AFOM)
Company Name: The Peninsula Chittagong Limited
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management, Bachelor degree in any discipline
Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s):
Front Office, Guest Relation, Reservation
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
Job Responsibilities:
∎ Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
∎ Manages & Motivates the front office team in order to provide a high standard of service & customers
∎ Integrate & Train employees, providing support for skill development
∎ Maintain a professional and high quality service oriented environment at all times.
∎ Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
∎ Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
∎ Undertake full responsibility for Scheduling and Payroll of the department.
∎ Undertake full responsibility for managing operating expenses and purchasing for the department
∎ Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
∎ Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
∎ Coordinate daily activities with hotel management team on a daily basis.
∎ Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
∎ be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staffs are fully trained in emergency procedures. This position is a member of the hotel's emergency response team.
Additional Requirements:
∎ Age 30 to 40 years
∎ Both males and females are allowed to apply
∎ Excellent Communication Skills
∎ Must be able to listen, read and/or write instructions, memos, short Correspondences and messages.
∎ Computer proficiency for regular work like MS office, email communication etc.
∎ Clear operational concept on Hotel PMS.
∎ Able to handle all the vehicle of the hotel.
∎ Able to train the associates.
∎ At least 5 years experience in similar position at any reputed Hotel.
Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive salary package with lucrative benefits will be offer to the deserve candidate.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Feb 2023
Company Information:
∎ 12 Jan 2023
∎ The Peninsula Chittagong Limited
∎ Address : Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ Web : www.peninsulactg.com
∎ Business : The Peninsula Chittagong, where hospitality is our Culture.
Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Category: Hospitality/ Travel/ Tourism
: Please apply with detailed CV & contact phone number(s) with recent pp size photograph to: Head of HR & Administration, The Peninsula Chittagong Limited, Bulbul Center, 486/B O.R. Nizam Road, GEC Circle, Chittagong-4100, Bangladesh. Please mention the post you applied on the top of the envelop. All applications will be treated in strictest confidence. Only short listed candidates will be contacted. Any persuasions are discouraged.
Deadline Expired on 11th Feb 2023
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