Job Description

Title: Assistant Housekeeper

Company Name: The Peninsula Chittagong Limited

Vacancy: --

Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:
∎ 10 to 12 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort

Published: 15 Jun 2024

Education:
∎ Bachelor/Honors, Diploma in Hotel Management

Requirements:

Responsibilities & Context:
∎ We are looking for a dynamic Assistant Housekeeper who will supervise and coordinate the activities of room attendants, public area cleaners, laundry associates and floor supervisors.
∎ S/he will assist in managing and directing the day-to-day operations of entire Housekeeping functions.
∎ S/he needs to maintain the quality assurance of the Housekeeping Department.
∎ Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
∎ Obtain the list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
∎ Assign duties to the team members, and inspect work for conformance to prescribed standards of cleanliness.
∎ Prepare and distribute the Room assignment sheets and floor keys to room boys.
∎ Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
∎ Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
∎ Schedule cleaning of lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
∎ Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
∎ Schedule cleaning of all meeting rooms after a completed function.
∎ Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
∎ Monitor inventories cleaning supplies & linen stock to ensure adequate supplies.
∎ Investigate concerns regarding housekeeping service and equipment, and take corrective action.
∎ Provide support to the Executive Housekeeper in all areas of Housekeeping operations, such as staff training, coaching, counseling and also enforce hotel's standard operating procedures.
∎ Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
∎ Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
∎ Print all housekeeping-related reports and traces from IDS.
∎ Assist in controlling expenses by the housekeeping department.
∎ Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
∎ Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
∎ Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
∎ Coordinate with vendors eg: Pest control, Laundry services and other outsource services.
∎ Attend to any guest complaints and take service recovery measures if required.
∎ Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
∎ Prepare annual housekeeping budget.
∎ Submit requests for repair and periodic maintenance of cleaning equipment.
∎ Prepare store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
∎ Coordinate with the front office and send room discrepancy lists.
∎ Select, staff, recruit, hire, and train qualified housekeeping candidates.
∎ Attend training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
∎ Record data concerning work assignments, personnel actions, and time cards, and prepare periodic reports.
∎ May prepare reports concerning room occupancy, payroll expenses, and department expenses.
∎ Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operations.
∎ We are looking for a dynamic Assistant Housekeeper who will supervise and coordinate the activities of room attendants, public area cleaners, laundry associates and floor supervisors.
∎ S/he will assist in managing and directing the day-to-day operations of entire Housekeeping functions.
∎ S/he needs to maintain the quality assurance of the Housekeeping Department.
∎ Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
∎ Obtain the list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
∎ Assign duties to the team members, and inspect work for conformance to prescribed standards of cleanliness.
∎ Prepare and distribute the Room assignment sheets and floor keys to room boys.
∎ Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
∎ Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
∎ Schedule cleaning of lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
∎ Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
∎ Schedule cleaning of all meeting rooms after a completed function.
∎ Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
∎ Monitor inventories cleaning supplies & linen stock to ensure adequate supplies.
∎ Investigate concerns regarding housekeeping service and equipment, and take corrective action.
∎ Provide support to the Executive Housekeeper in all areas of Housekeeping operations, such as staff training, coaching, counseling and also enforce hotel's standard operating procedures.
∎ Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
∎ Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
∎ Print all housekeeping-related reports and traces from IDS.
∎ Assist in controlling expenses by the housekeeping department.
∎ Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
∎ Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
∎ Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
∎ Coordinate with vendors eg: Pest control, Laundry services and other outsource services.
∎ Attend to any guest complaints and take service recovery measures if required.
∎ Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
∎ Prepare annual housekeeping budget.
∎ Submit requests for repair and periodic maintenance of cleaning equipment.
∎ Prepare store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
∎ Coordinate with the front office and send room discrepancy lists.
∎ Select, staff, recruit, hire, and train qualified housekeeping candidates.
∎ Attend training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
∎ Record data concerning work assignments, personnel actions, and time cards, and prepare periodic reports.
∎ May prepare reports concerning room occupancy, payroll expenses, and department expenses.
∎ Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operations.

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Chattogram (Chattogram Sadar)

Read Before Apply: Please apply with detailed CV & contact phone number(s) with recent pp size photograph to: Head of HR & Administration, The Peninsula Chittagong Limited, Bulbul Center, 486/B O.R. Nizam Road, GEC Circle, Chittagong-4100, Bangladesh. Please mention the post you applied on the top of the envelope. All applications will be treated in strictest confidence. Only short listed candidates will be contacted. Any persuasions are discouraged.

Company Information:
∎ The Peninsula Chittagong Limited
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.

Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.

Address::
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.

Application Deadline: 15 Jul 2024

Category: Housekeeper