Sr. GSA/ GSA (Guest Service Agent)
Job Description
Title: Sr. GSA/ GSA (Guest Service Agent)
Company Name: The Peninsula Chittagong Limited
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent customer service skills
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Front Office, Guest Relation, Reservation
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing VIP guests, arrivals and departures and answer their inquiries.
∎ Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
∎ Handle inquiries and provide correct information to the concerns regarding details of reservation.
∎ Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
∎ Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
∎ Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
∎ Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
∎ Ensure the reception and guest areas are well stocked with stationery and Presentation information.
∎ Take messages for guests ensuring messages are delivered or forwarded Promptly.
∎ Checkout guests in a friendly and efficient manner and Retrieve room keys cards.
∎ Post all charges to the appropriate account.
∎ Generate reports in accordance with the departmental needs;
∎ Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
∎ Handle group bookings as well as end to end reservations processes
∎ Check arrival list for next day arrival bookings.
∎ Follow up on any outstanding requests or problems from the previous day receive priority and are resolved. Write notes in Log Book properly for immediate actions by the next department.
∎ Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.
∎ Provide guest feedback to Management in a timely manner.
∎ Perform other reasonable job duties as instructed by FOM.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent Communication Skills.
∎ Proficiency in English, knowledge of additional languages is a plus.
∎ A customer-oriented and professional attitude.
∎ An outgoing personality and outstanding communication abilities.
∎ Females Candidates are highly encouraged to apply.
∎ Computer proficiency for regular work like MS office, email communication etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive salary package with lucrative benefits will be offer to the deserve candidate.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Jan 2024
Company Information:
∎ 18 Dec 2023
∎ The Peninsula Chittagong Limited
∎ Address : Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ Business : The Peninsula Chittagong, where hospitality is our Culture.
Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Category: Hospitality/ Travel/ Tourism
: Please apply with detailed CV & contact phone number(s) with recent pp size photograph to: Head of HR & Administration, The Peninsula Chittagong Limited, Bulbul Center, 486/B O.R. Nizam Road, GEC Circle, Chittagong-4100, Bangladesh. Please mention the post you applied on the top of the envelop. All applications will be treated in strictest confidence. Only short listed candidates will be contacted. Any persuasions are discouraged.
Source: bdjobs.com
Deadline Expired on 17th Jan 2024
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