Job Description
Title: Front Office Executive and GSA
Company Name: Shayan Resort
Vacancy: 2
Location: Manikganj (Singair)
Salary: Tk. 13000 - 15000 (Monthly)
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 2 Jun 2025
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ 🌴 Job Opening: Front Office Executive & Guest Service Agent
∎ Location: Shayan Resort
∎ Employment Type: Full-Time
∎ Department: Front Office / Guest Services
∎ About Shayan Resort:
∎ Shayan Resort is a premier destination offering a blend of luxury, comfort, and exceptional hospitality. Nestled in a tranquil setting, we pride ourselves on delivering personalized service and unforgettable experiences to our guests. We are currently seeking enthusiastic and service-oriented individuals to join our front office team.
∎ ⸻
∎ Position 1: Front Office Executive
∎ Responsibilities:
∎ • Welcome guests with warmth and professionalism upon arrival.
∎ • Manage the check-in/check-out process efficiently.
∎ • Handle reservations, room allocations, and guest inquiries.
∎ • Coordinate with housekeeping and other departments to meet guest needs.
∎ • Maintain accurate records, billing, and daily reports.
∎ • Address and resolve guest concerns with a problem-solving attitude.
∎ • Ensure the lobby and front desk areas are clean and guest-ready.
∎ Requirements:
∎ • Previous experience in a front office or similar hospitality role preferred.
∎ • Strong communication and interpersonal skills.
∎ • Familiarity with hotel management software (e.g., OPERA, IDS, etc.) is a plus.
∎ • Ability to multitask and work under pressure.
∎ • Professional appearance and positive attitude.
∎ ⸻
∎ Position 2: Guest Service Agent
∎ Responsibilities:
∎ • Serve as the primary contact for guest needs and inquiries.
∎ • Provide information about resort services, activities, and local attractions.
∎ • Assist with luggage, room orientation, and special guest requests.
∎ • Handle calls, emails, and messages efficiently.
∎ • Work closely with the front office team to ensure seamless service delivery.
∎ • Proactively anticipate guest needs and offer appropriate solutions.
∎ Requirements:
∎ • Passion for delivering exceptional customer service.
∎ • Strong communication skills in English; additional languages are a plus.
∎ • Friendly, courteous, and presentable demeanor.
∎ • Prior experience in hospitality or customer service is advantageous.
∎ • Willingness to work flexible shifts, including weekends and holidays.
∎ ⸻
∎ What We Offer:
∎ • Competitive salary and incentives
∎ • Accommodation and meals (FREE, will be provided by company)
∎ • On-the-job training and career development opportunities
∎ • A supportive and dynamic team environment
∎
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Manikganj (Singair)
Company Information:
∎ Shayan Resort
∎ Jamirta, Shingair, Manikganj
∎ https://www.shayanresort.com/
∎ Shayan Resort is a luxurious retreat nestled in a breathtaking natural setting, offering an escape from the hustle and bustle of city life. Our world-class amenities and personalized services cater to every guest’s needs, ensuring a relaxing and rejuvenating stay. We offer accommodation options to suit customer needs, as well as culinary experiences at our on-site restaurants. For those looking to host events or meetings, we offer state-of-the-art conference facilities and event spaces.
Address::
∎ Jamirta, Shingair, Manikganj
∎ https://www.shayanresort.com/
∎ Shayan Resort is a luxurious retreat nestled in a breathtaking natural setting, offering an escape from the hustle and bustle of city life. Our world-class amenities and personalized services cater to every guest’s needs, ensuring a relaxing and rejuvenating stay. We offer accommodation options to suit customer needs, as well as culinary experiences at our on-site restaurants. For those looking to host events or meetings, we offer state-of-the-art conference facilities and event spaces.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Jun 2025
Category: Hospitality/ Travel/ Tourism
