Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 03

Age: 18 to 30 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 3 years

• Bachelor degree in any discipline
• North South University, Ahsanullah University of Science and Technology, East West University, American International University Bangladesh, BRAC University students will get preference
• A` level, O` level, HSC (English version), IELTS preferred
• Training/Trade Course: BPO, Telemarketing, Call Center
• Skills Required: Customer Care

• At least 3 years

• Age 18 to 30 years
• Only Female

• Training/certification in a relevant field will get the privilege.

• Skills Required: Punctual, Self-motivated

• The applicants should have experience in the following area(s): B2B and B2C sales and marketing, Customer Support through Phone, Sales Representative, Telemarketing

• Excellent communication and interpersonal skills.

• Proven experience in a customer-facing role.

• Proficient in handling phone systems and basic computer applications.

• Positive attitude and a passion for delivering exceptional customer service.

• Need to be fluent in English (Speaking & Listening)

• Must be fluent in English conversation.

• Dynamic sales skills.

• Punctuality and commitment to work.

• Self-motivated & hard working.

• Punctuality is a must.

Secret Beauty, a leading laser and aesthetics center in Dhanmondi 27, Dhaka, is seeking some dynamic and customer-focused individuals to join our team as Front Desk Executive. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.

Responsibilities:

• Welcome and assist clients for a positive experience.
• Manage high call volumes, providing information and directing inquiries.
• Schedule and confirm appointments, ensuring operational efficiency.
• Understand laser and aesthetics services, addressing client queries accurately.
• Handle client registrations efficiently.
• Maintain a welcoming waiting area and perform general administrative tasks.
• Collaborate with sales and marketing for phone promotions.
• Respond promptly to voicemail and email inquiries with detailed information.
• Assist in resolving client concerns, escalating when necessary.
• Ensure seamless information flow with clinic staff.
• Uphold high customer service standards for a positive client impression.
• Monitor and respond to social media messages, engaging with the online community.

• Competitive salary with performance-based incentives.

• Training and development opportunities.

• Employee discounts on our laser and aesthetics services.