Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Hotel Rosewood Uttara

Vacancy: 2

Age: 18 to 40 years

Job Location: Dhaka (Uttara Sector 11)

Salary: Negotiable

Experience:

• At least 1 years

• Bachelor/Honors

• At least 1 years

• Age 18 to 40 years

Required Skills & Expertise:

• Front Office / Reception Operations
• Customer Service & Problem-Solving
• Hotel & Hospitality Management
• Communication (English & Bangla)
• Basic Sales / Upselling Techniques
• Computer Literacy (MS Office, PMS software)

• Welcome guests, manage check-in / check-out processes.
• Handle phone, email, and walk-in reservations.
• Maintain an accurate guest database and daily front-desk reports.
• Coordinate with housekeeping and other departments for seamless service.
• Ensure guest satisfaction, respond to queries, and resolve issues promptly.
• Promote hotel services and assist with upselling when appropriate.
• Maintain cash, billing, and POS procedures in line with company policy.