Executive/Sr. Executive-Spare parts & Service

Job Description

Title: Executive/Sr. Executive-Spare parts & Service

Company Name: SQ Agriculture Ltd.

Vacancy: --

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years

• Bachelor of Science (BSc) in Mechanical Engineering
• Diploma in Automobile
• Diploma in Power

• 2 to 4 years

• Age 25 to 35 years
• Only Male

• Proficiency in local languages.
• Familiarity with regional markets is essential.
• Must possess a valid motorcycle driving license.
• Strong interpersonal and communication skills.
• Ability to build and maintain dealer/ customer relationships.
• Problem-solving and negotiation skills.
• Proficiency in MS Office and basic digital communication tools.

• RI & PDI reports collection from the warehouse and submitted reports to the principal.

• After delivery of the harvester, collect the warranty registration from the field and complete warranty registration in respective software or by mail.

• Installation & delivery of training reports collection from the field & submission to software or send by mail.

• Warranty claims collection from the field and submits the warranty claim to the principal in respective software.

• Preparing of all kinds of documents to adjust remittance against the warranty approval claim.

• Warranty failure analysis and report to supervisor and principal to develop product quality.

• Preparing requisition of spare parts for import from the principal.

• Sourcing local spare parts suppliers for urgent spare parts support.

• Distribution of spare parts from central WH to all branches against their demand. And regularly update the spare parts stock of all branches against their sales.

• Collection of MRR for local and foreign purchases for keep recording.

• Monitoring service engineers to provide prompt service support to customers.

• Follow up mechanic movement activity to proper utilization of manpower.

• Area coverage analysis to improve service and increase customer satisfaction by providing population/location-wise manpower.

• Area wise planning to conduct free service camp and driver training program to increase company reputation.

• Arrangement all kinds of training programs for field forces to develop their technical skills about the product.

• Regular tour plan monitoring of field force for proper implementation of the plan. And preparing advance tour plans for the field force to insure customer service.

• Collection of daily reports from the field to prepare the final report for submission to management.

• Preparation of job done report and submit it to my supervisor to send it to NH & management.

• To perform any other duties and responsibilities.

• T/A,Mobile bill,Provident fund,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2