Executive/Senior Executive (Technical)

Job Description

Title: Executive/Senior Executive (Technical)

Company Name: Excel Technologies Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, Diploma in Engineering in Computer Science & Engineering

Job Responsibilities:
∎ Practical experience with software and hardware OLT, Juniper, Cisco and Mikrotik Network.
∎ Good understanding of the Network environment.
∎ Managing a team of representatives offering customer support (Online/Offline).
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Planning the training and standardization of service delivery.
∎ Monitoring the work of individual representatives and of the team.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Provide prompt and accurate feedback to customers.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Strong Networking experience (Switches, VLANS, routing etc…)
∎ Testing and evaluating New Technology.
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
∎ MTCNA, CCNA (Advantageous)

Additional Requirements:
∎ Age 25 to 35 years
∎ MTCNA, CCNA

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Nov 2022

Company Information:
∎ 3 Nov 2022
∎ Excel Technologies Ltd.
∎ Address : House# 02, Road # 2, Dhanmondi, Dhaka1205.
∎ Web : www.excelbd.com

Category: IT/Telecommunication