Job Description
Title: Executive/Senior Executive – MIS & Tele caller
Company Name: A Well Reputed Spare Parts & Accessories and Automobile Organization
Vacancy: 1
Location: Dhaka (Banglamotor)
Salary: Negotiable
Experience:
∎ 3 to 5 years
Published: 29 Sep 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Effective stakeholder engagement·
∎ Critical thinking / Analytical skills.
∎ Strong data analysis skills.
∎ Strong MS office skills.
∎ Documentation and writing skill.
∎ Excellent Communication Skill.Efficiency in Microsoft office especially in MS excel, Powerpoint
∎ Effective stakeholder engagement·
∎ Critical thinking / Analytical skills.
∎ Strong data analysis skills.
∎ Strong MS office skills.
∎ Documentation and writing skill.
∎ Excellent Communication Skill.Efficiency in Microsoft office especially in MS excel, Powerpoint
Responsibilities & Context:
∎ Prepare monthly & quarterly MIS reports, covering non- financial dimensions with critical assessment of numbers / facts & through explanation of underlying performance for business units within stipulated timeline & accuracy.
∎ Respond to Inquiries: Address customer questions and concerns via phone, email, or chat promptly and professionally.
∎ Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and support.
∎ Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timeliness.
∎ Feedback Collection: Gather and document customer feedback and suggestions to help improve products and services.
∎ Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.
∎ Collaboration: Work closely with other departments to resolve complex issues and ensure customer satisfaction.
∎ Follow-Up: Proactively follow up with customers after issues have been resolved to ensure satisfaction.
∎ Calling dealers & booking orders.
∎ Perform data analysis for generating authentic reports on a periodic basis in a timely manner for the management.
∎ Suggest improvement plan through the findings of the analysis.
∎ Analyze business information to identify improvement measures for increasing business efficiency and effectiveness.
∎ Conduct various meetings and prepare meeting minutes and mail to relevant personnel.
∎ Supporting Marketing & Sales Team by providing various report and data for the update of ongoing campaign.
∎ Gathering critical information from meetings with various stakeholders and producing useful reports.
∎ Supporting Sales Team by providing various report and data like Dealer wise lifting value or quantity based on SKU and others.
∎ Supporting Accounts team by proving various report and data like Cash Discount update, month wise GR and NR update, Segment wise sales in PCs and KGs and others.
∎ Prepare monthly & quarterly MIS reports, covering non- financial dimensions with critical assessment of numbers / facts & through explanation of underlying performance for business units within stipulated timeline & accuracy.
∎ Respond to Inquiries: Address customer questions and concerns via phone, email, or chat promptly and professionally.
∎ Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and support.
∎ Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timeliness.
∎ Feedback Collection: Gather and document customer feedback and suggestions to help improve products and services.
∎ Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.
∎ Collaboration: Work closely with other departments to resolve complex issues and ensure customer satisfaction.
∎ Follow-Up: Proactively follow up with customers after issues have been resolved to ensure satisfaction.
∎ Calling dealers & booking orders.
∎ Perform data analysis for generating authentic reports on a periodic basis in a timely manner for the management.
∎ Suggest improvement plan through the findings of the analysis.
∎ Analyze business information to identify improvement measures for increasing business efficiency and effectiveness.
∎ Conduct various meetings and prepare meeting minutes and mail to relevant personnel.
∎ Supporting Marketing & Sales Team by providing various report and data for the update of ongoing campaign.
∎ Gathering critical information from meetings with various stakeholders and producing useful reports.
∎ Supporting Sales Team by providing various report and data like Dealer wise lifting value or quantity based on SKU and others.
∎ Supporting Accounts team by proving various report and data like Cash Discount update, month wise GR and NR update, Segment wise sales in PCs and KGs and others.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banglamotor)
Company Information:
∎ A Well Reputed Spare Parts & Accessories and Automobile Organization
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Oct 2024
Category: Marketing/Sales
