Executive/ Sr. Executive (Shipping Customer Service).
Job Description
Title: Executive/ Sr. Executive (Shipping Customer Service).
Company Name: Karnaphuli Group
Vacancy: 01
Job Location: Chattogram, Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
client handling, Client Relationship Management, Customer Service
∎ The applicants should have experience in the following business area(s):
Group of Companies, Shipping, Shipyard
Job Responsibilities:
∎ Provide consistent, high quality customer service to customers who are value long term relationships and buy customized processes and solutions.
∎ Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow -up on outstanding.
∎ Be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management.
∎ Maintaining customer retention and identifying cross sell/up sell opportunities.
∎ Booking with vendors/ shippers
∎ Planning with vendors/ shippers (Vendor coordination).
∎ Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
∎ Responsible for cross sell/up sell, customer retention.
∎ Follow up on the outstanding bookings & query resolution.
∎ Prepares contracts and charge structures in line with the company policy.
∎ Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on Service delivery wins and Service failures.
∎ Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
∎ Manage stakeholders for efficient process.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Good command of English.
∎ Effective communication skills and the ability to handle multiple tasks all with an attention to details.
∎ Analytical thinking and senses of urgency.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Application Deadline: April 4, 2020
Company Information:
∎ Karnaphuli Group
∎ Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000
∎ Web : www.karnaphuli.com
∎ Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 65 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.
Category: Marketing/Sales
Source: bdjobs.com
Deadline Expired on 4th Apr 2020
More jobs of Karnaphuli Group
Asst. Executive/Executive- VAT
Service Engineer (Motorcycle)
Asst. Executive- Spare Parts
Asst. Engineer - Service
Executive - Digital Marketing & E-commerce
Executive (Accounts & Admin)
Manager (Sales)
Executive/ Sr. Executive - Customer Relationship Executive (CRE)
Intern/Executive (Fresh Graduate)
Technical superintendent, DGM
Senior Marketing Officer / Marketing Officer
Assistant Regional Manager/ Deputy Regional Manager /Regional Manager
Marketing Officer/ Sr. Marketing Officer (Mahindra Tractor Division)
Assistant Manager ( Ship Chandelling )
Executive ( Technical )
Executive ( Crewing )
Executive/ Sr. Executive (Warranty & Spare Parts)
Executive - IT
Executive - Legal
Executive (Sales)
Executive/ Sr. Executive - Customer Relationship Executive (CRE)
MTO, Marketing & Branding for Lubricant Sales
Executive / Sr. Executive - Customer Relationship Executive (CRE)
Asst. Engineer - Service
Marketing Officer/ Sr. Marketing Officer (Mahindra Tractor Division)
Executive/Sr. Executive- Merchandising
Executive
Asst. Manager
Executive (Commercial)
Executive/ Sr. Executive (Service)
Chief Operating Officer (COO)
Executive (Tax)
Assistant Engineer - CIVIL
Executive/ Sr. Executive (Warranty)
Sr. Assistant Executive IT
Senior Executive
Assistant Executive (Ship Chandelling)
Executive (Ship Chandelling)
Assistant Manager/Senior Executive
Service Engineer (Motorcycle)
Executive
Executive(IT)
Executive (Customer Relation)
Executive Direct Sales
Senior Executive - Brand Communication
Notice for Enlistment of Panel Lawyer
Senior Mechanic
Sr. Executive/ Executive, B2C Retail for Lubricant Sales
Technical Sales Engineer - B2B Sales (Lubricants)
Technical Sales Engineer - B2B Sales (Lubricants)
Similar Jobs
Senior Executive- Brand
Executive/Sr. Executive - Sales & Marketing
Asst. Manager (Sales) & Sr. Executive (Sales)
Head of Region (Sr. Sales Manager Level), Pharma
Area Manager
Executive (Sales & Marketing)
Officer-Sales & Marketing
Distribution Support Officer
Senior Executive
Distribution Manager (Telecom Distribution)
Medical Information Officer (MIO), Sales & Marketing
Marketing Executive (Male)
Sr. Executive/ Executive- Digital Marketing
Marketing Officer
ট্রেড মার্কেটিং সুপারভাইজার (TMS)
Marketing Officer (Water Pump)
Sales Officer (Animal Health Division)
Digital Marketing Manager
Chief Marketing Officer
POS Supervisor (Wholesale Club Ltd.)
Executive/Sr. Executive (Sales & Marketing)
Manager/ Sr. Manager, Marketing and Sales (Oriental Real Estate Ltd.)
Social Media Manager
Sales Executive
Asst. Manager - Sales & Marketing (Trims & Garments Accessories)
Jr. Sales Executive/Sales Executive (Showroom)
Sr. Executive/ Executive , Marketing & Sales [Office Furniture]
Zonal Sales Manager, Hygiene Products
Marketing Executive
Head of Marketing
Director- Sales (Electronics & Automobiles)
Territory Manager
Sales Manager/Deputy Sales Manager
Medical Promotion Officer
Officer/ Executive - Chicks & Feed Sales
Engineer (Sales, Marketing & Service)
Sr. GM/ GM - (Head of Sales), RLDL
Sales Officer, Rice Business
Senior Executive/ Assistant Manager (Brand & Communications)
Executive/Sr. Executive Sales and Marketing
Facebook Group