Title: Executive/ Sr. Executive (Shipping Customer Service).
Company Name: Karnaphuli Group
Job Location: Chattogram, Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): client handling, Client Relationship Management, Customer Service
∎ The applicants should have experience in the following business area(s): Group of Companies, Shipping, Shipyard
∎ Provide consistent, high quality customer service to customers who are value long term relationships and buy customized processes and solutions.
∎ Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow -up on outstanding.
∎ Be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management.
∎ Maintaining customer retention and identifying cross sell/up sell opportunities.
∎ Booking with vendors/ shippers
∎ Planning with vendors/ shippers (Vendor coordination).
∎ Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
∎ Responsible for cross sell/up sell, customer retention.
∎ Follow up on the outstanding bookings & query resolution.
∎ Prepares contracts and charge structures in line with the company policy.
∎ Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on Service delivery wins and Service failures.
∎ Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
∎ Manage stakeholders for efficient process.
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Good command of English.
∎ Effective communication skills and the ability to handle multiple tasks all with an attention to details.
∎ Analytical thinking and senses of urgency.
Compensation & Other Benefits:
∎ As per company policy.
Application Deadline: April 4, 2020
∎ Karnaphuli Group
∎ Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000
∎ Web : www.karnaphuli.com
∎ Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 65 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.