Head of Retail

Job Description

Title: Head of Retail

Company Name: Details Business Solution

Vacancy: --

Age: At least 30 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Market Research Firms, Consulting Firms, Research Organization

• Bachelor's degree in Business Administration, Marketing, Management, or a related discipline.

• MBA or other relevant postgraduate qualification will be considered an added advantage.

• 10 to 15 years
• The applicants should have experience in the following business area(s): Market Research Firms, Consulting Firms, Research Organization

• Age At least 30 years

• 10–15 years of progressive experience in Retail Sales, Retail Operations, or Business Development.

• Minimum 5 years of experience in a senior retail leadership role.

• Proven experience managing nationwide retail operations.

• Experience in Mobile Phones, Consumer Electronics, IT Products, Gadgets, FMCG, or Modern Retail will be highly preferred.

• Demonstrated track record of driving retail sales growth and managing large retail teams.

Department: Retail Sales & Operations

Reports To: Chief Executive Officer (CEO)

Job Summary

The Head of Retail will be responsible for leading and managing the company's nationwide retail business, ensuring sustainable sales growth, operational excellence, and exceptional customer experience across all retail outlets. The role involves developing retail strategies, expanding the retail network, improving store profitability, driving sales performance, managing retail operations, and leading high-performing retail teams. The Head of Retail will work closely with cross-functional departments to ensure the achievement of business objectives while maintaining the highest standards of retail execution and brand representation.

Key Responsibilities

Retail Business Strategy & Growth

• Develop and implement comprehensive retail business strategies to achieve revenue, profitability, and market share objectives.

• Lead the overall retail business across all company-owned and partner retail outlets.

• Monitor market trends, consumer behavior, competitor activities, and emerging technologies to identify growth opportunities.

• Ensure the successful execution of company sales strategies across all retail channels.

Retail Operations Management

• Oversee day-to-day retail operations to ensure smooth and efficient business execution.

• Establish and maintain standardized retail operating procedures across all stores.

• Ensure optimum inventory management, stock availability, and product merchandising.

• Monitor store compliance with company policies, operational standards, and visual merchandising guidelines.

• Improve operational efficiency while controlling retail operating costs.

• Ensure high standards of store presentation, cleanliness, security, and customer service.

Sales Performance & Revenue Management

• Develop annual, quarterly, and monthly retail sales plans and budgets.

• Monitor sales performance against targets and implement corrective action plans where required.

• Analyze retail sales data, customer buying patterns, and product performance to maximize revenue.

• Ensure achievement of sales, profitability, and productivity targets across all retail locations.

Customer Experience & Brand Excellence

• Develop customer-centric retail strategies to enhance overall shopping experience.

• Ensure consistent delivery of excellent customer service across all retail stores.

• Monitor customer feedback and implement continuous improvement initiatives.

• Strengthen customer loyalty through CRM initiatives, membership programs, and after-sales service excellence.

• Ensure brand standards are consistently maintained throughout the retail network.

• Resolve escalated customer complaints promptly and effectively.

Team Leadership & Development

• Lead, mentor, and manage Regional Managers, Area Managers, Store Managers, and retail support teams.

• Set individual and team performance objectives aligned with company goals.

• Conduct regular performance reviews and provide coaching for continuous improvement.

• Develop succession planning and talent development programs for retail employees.

• Foster a high-performance, customer-focused, and results-driven retail culture.

• Ensure proper workforce planning, staffing, and employee engagement across all retail locations.

Cross-Functional Coordination

• Collaborate with Marketing to execute retail campaigns, promotions, and branding initiatives.

• Coordinate with Supply Chain and Commercial teams to ensure product availability and efficient inventory replenishment.

• Work closely with Finance to manage retail budgets, profitability, and financial reporting.

• Coordinate with HR regarding recruitment, training, employee development, and performance management.

• Partner with IT teams to improve retail systems, POS operations, and customer data management.

Reporting & Compliance

• Prepare monthly, quarterly, and annual retail performance reports for senior management.

• Monitor KPIs, sales analytics, inventory turnover, and operational efficiency.

• Ensure compliance with company policies, audit requirements, and regulatory standards.

• Maintain accurate retail performance data and management dashboards.

• Recommend business improvements based on operational analysis and market insights.