Executive/ Sr. Executive

Job Description

Title: Executive/ Sr. Executive

Company Name: Flyhub Travel Group

Vacancy: 5

Age: 20 to 40 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Master of Information & Communication Technology (MICT) in Telecommunication
• Bachelor of Business Administration (BBA) in Electronics and Telecommunication Engineering
• Diploma in Computer in Computing & Information System

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 20 to 40 years

• Proven experience in customer service preferably in the travel industry.

• Excellent verbal and written communication skills in English.

• Experience in the travel agency, airlines, or tour operator business.

• Strong problem-solving skills, ability to handle challenging customer interactions with patience and professionalism.

• Proficiency in MS Office and customer relationship management.

About Fly Hub Travel Bangladesh Ltd :

Fly Hub, is a dynamic Online Travel Agency (OTA) operating across seven countries including Malaysia, Singapore, India, Bangladesh, UAE, Turkiye, Pakistan and Saudi Arabia. We specialize in providing exceptional travel services, ensuring a seamless and enjoyable travel experience for our customers.

Responsibilities & Context:

• Possess excellent knowledge of reservation and ticketing systems, with a preference for experience in GDSs such as Amadeus, Galileo, and Sabre.

• Issue, re-issue, refund, and manage flight tickets while adhering to booking policies.

• Respond promptly and professionally to customer inquiries regarding travel reservations, ticket changes, cancellations, and other travel-related concerns via phone, email, or chat.

• Provide customers with accurate travel information, including flight schedules, airline policies, baggage allowance, and visa requirements.

• Develop and maintain long-term relationships with clients for future business opportunities.

• Demonstrated experience in web-based airline reservation systems.

• Maintain relationships with airlines and ticket agents, and keep updated with airport information on entrance, departure, and related matters.

• Continuously monitor ticket statuses.

• Handle corporate client communications through various channels, including email.

• Manage incoming emails and correspond with local and international vendors.

• T/A,Mobile bill,Tour allowance,Medical allowance,Performance bonus,Profit share,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2