Executive Sales & Support

Job Description

Title: Executive Sales & Support

Company Name: www.bibahabd.com

Vacancy: 6

Age: 25 to 35 years

Job Location: Dhaka, Sylhet (Sylhet Sadar)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Public Relation Companies, Consulting Firms, Web Media/Blog, Call Center, E-commerce

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Public Relation Companies, Consulting Firms, Web Media/Blog, Call Center, E-commerce

• Age 25 to 35 years

• Intelligent, smart, and computer-literate.
• Strong communication and interpersonal skills.
• Previous experience in consultancy work is highly encouraged.

Preferable area of candidates :

• DHAKA OFFICE :
  Khilgaon, Bashabo, Mugda, Aftab Nagar, Banasree,
  Rampura, Badda, Demra

• SYLHET OFFICE : City Corporation Area (Preferred -Shahjalal Uposhahar )

Duty Time:

• ( Dhaka Office )Male: Roster [9:00 AM - 6:00 PM] , [1:00 PM - 9:30 PM], Female: 9:00 AM - 6:00 PM

• Sylhet Office : 10:00 AM - 7:00 PM
  

Customer Support:

• Handle customer inquiries via phone, email, and live chat promptly and professionally.

• Provide guidance to users on how to use Bibahabd.com services effectively.

• Resolve customer complaints and issues with a positive and solutions-driven approach.

User Onboarding:

• Assist new users in creating profiles, uploading documents, and understanding the platform`s features.

• Educate users on subscription plans, payment processes, and benefits of premium services.

Problem Resolution:

• Identify customer pain points and provide effective solutions to ensure a seamless user experience.

• Collaborate with technical teams to resolve system-related issues raised by users.

Follow-ups & Feedback:

• Conduct follow-up calls/emails to ensure customer issues are resolved to their satisfaction.

• Gather feedback from users to identify areas for service improvement.

Data Maintenance:

• Maintain accurate records of customer interactions, queries, and feedback in the company database.

• Generate reports on customer service performance and suggest improvements.

Team Collaboration:

• Work closely with the marketing and operations teams to align customer service strategies with business objectives.

• Act as a bridge between customers and internal teams to escalate critical issues.

• Performance bonus,Mobile bill,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

Sales incentive ( Upto 5 %)

Snacks & Tea