Online Sales Executive

Job Description

Title: Online Sales Executive

Company Name: www.bibahabd.com

Vacancy: 5

Age: 25 to 35 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Public Relation Companies, Consulting Firms, Web Media/Blog, Call Center, E-commerce

Published: 12 Jun 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Intelligent, smart, and computer-literate.
∎ Strong communication and interpersonal skills.
∎ Previous experience in consultancy work is highly encouraged.

Responsibilities & Context:
∎ Khilgaon, Bashabo, Mugda, Aftab Nagar, Banasree, Rampura, Badda, Demra
∎ Non muslim candidate encourage to apply
∎ Male: Roster [9:00 AM - 6:00 PM] , [1:00 PM - 9:30 PM]
∎ Female: 9:00 AM - 6:00 PM
∎ Handle customer inquiries via phone, email, and live chat promptly and professionally.
∎ Provide guidance to users on how to use Bibahabd.com services effectively.
∎ Resolve customer complaints and issues with a positive and solutions-driven approach.
∎ Assist new users in creating profiles, uploading documents, and understanding the platform's features.
∎ Educate users on subscription plans, payment processes, and benefits of premium services.
∎ Identify customer pain points and provide effective solutions to ensure a seamless user experience.
∎ Collaborate with technical teams to resolve system-related issues raised by users.
∎ Conduct follow-up calls/emails to ensure customer issues are resolved to their satisfaction.
∎ Gather feedback from users to identify areas for service improvement.
∎ Maintain accurate records of customer interactions, queries, and feedback in the company database.
∎ Generate reports on customer service performance and suggest improvements.
∎ Work closely with the marketing and operations teams to align customer service strategies with business objectives.
∎ Act as a bridge between customers and internal teams to escalate critical issues.
∎ Preferable area of candidates:
∎ Khilgaon, Bashabo, Mugda, Aftab Nagar, Banasree, Rampura, Badda, Demra
∎ Non muslim candidate encourage to apply
∎ Duty Time:
∎ Male: Roster [9:00 AM - 6:00 PM] , [1:00 PM - 9:30 PM]
∎ Female: 9:00 AM - 6:00 PM
∎ Customer Support:
∎ Handle customer inquiries via phone, email, and live chat promptly and professionally.
∎ Provide guidance to users on how to use Bibahabd.com services effectively.
∎ Resolve customer complaints and issues with a positive and solutions-driven approach.
∎ User Onboarding:
∎ Assist new users in creating profiles, uploading documents, and understanding the platform's features.
∎ Educate users on subscription plans, payment processes, and benefits of premium services.
∎ Problem Resolution:
∎ Identify customer pain points and provide effective solutions to ensure a seamless user experience.
∎ Collaborate with technical teams to resolve system-related issues raised by users.
∎ Follow-ups & Feedback:
∎ Conduct follow-up calls/emails to ensure customer issues are resolved to their satisfaction.
∎ Gather feedback from users to identify areas for service improvement.
∎ Data Maintenance:
∎ Maintain accurate records of customer interactions, queries, and feedback in the company database.
∎ Generate reports on customer service performance and suggest improvements.
∎ Team Collaboration:
∎ Work closely with the marketing and operations teams to align customer service strategies with business objectives.
∎ Act as a bridge between customers and internal teams to escalate critical issues.
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Mobile bill, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Sales incentive ( Upto 5 %)
∎ Snacks & Tea

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ www.bibahabd.com
∎ HOUSE: 02 (3rd Floor) BLOCK: G, SOUTH BANASREE, DHAKA-1219
∎ Bibahabd.com, is an international matrimonial website aimed at fulfilling the needs of Bangladeshis both at home and abroad.

It is designed to provide its members a secured and private environment to find their ultimate life partners by providing them a trusted source of genuine people trying to find their soul mates.

The platform bibahabd.com allows members to search, communicate, interact and finally find the right person for them or their loved ones. We at bibahabd.com believe that marriages are made in heaven and we only intend in realizing those dreams.

We believe in the importance of making the right choice, for a marriage to last. In this age of Information Technology, this decision needs to be made on the basis of sound information.

It is a site for the generation of today and the future. Bibahabd.com is founded on the Main Objective To provide its members with a secured environment and expanded opportunities in finding their potential life partners thus helping them in making the right choice. Basing on this we are striving to provide a world class service.

Bibahabd.com ultimately aims at providing you with a complete event management of your marriage for you leaving you with the option of only clicking your choices. Of course the principal choice of finding out your life partner will remain with you while the rest will be for us to do.

Address::
∎ HOUSE: 02 (3rd Floor) BLOCK: G, SOUTH BANASREE, DHAKA-1219
∎ Bibahabd.com, is an international matrimonial website aimed at fulfilling the needs of Bangladeshis both at home and abroad. It is designed to provide its members a secured and private environment to find their ultimate life partners by providing them a trusted source of genuine people trying to find their soul mates. The platform bibahabd.com allows members to search, communicate, interact and finally find the right person for them or their loved ones. We at bibahabd.com believe that marriages are made in heaven and we only intend in realizing those dreams. We believe in the importance of making the right choice, for a marriage to last. In this age of Information Technology, this decision needs to be made on the basis of sound information. It is a site for the generation of today and the future. Bibahabd.com is founded on the Main Objective To provide its members with a secured environment and expanded opportunities in finding their potential life partners thus helping them in making the right choice. Basing on this we are striving to provide a world class service. Bibahabd.com ultimately aims at providing you with a complete event management of your marriage for you leaving you with the option of only clicking your choices. Of course the principal choice of finding out your life partner will remain with you while the rest will be for us to do.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 12 Jul 2025

Category: Customer Support/Call Centre