Executive, Sales & Customer Care

Job Description

Title: Executive, Sales & Customer Care

Company Name: Little Trendstar

Vacancy: 5

Age: Na

Job Location: Dhaka (Pallabi)

Salary: Negotiable

Experience:

Published: 2024-07-02

Application Deadline: 2024-07-31

Education:

𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬: Graduation from any reputed University with a good academic background.

Experience Requirement: 1 year of experience in the relevant field will get preference, and we prefer professionalism over academic degrees.

𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

1. Having experience in E-Commerce platforms will get a preference. 
2. Excellent proficiency in MS Office applications must. 
3. Setting a mind to listen to customer inquiries properly and provide prompt resolution
4. Good English & Bangla Typing speed & negotiation skills is a must.
5. Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.

Company Overview: Little Trendstar is a leading baby clothing e-commerce platform known for high-quality, 100% cotton products. Our soft fabrics, Sensitive Skin Friendly, Durable, Quality-checked, unique designs, and vibrant paint colors suit any skin tone beautifully. We use eco-friendly prints that last through many washes.We prioritize your baby`s comfort with fabrics that are safe for sensitive skin and ensure durability with modern stitching techniques. Every item is quality-checked for your peace of mind. Our well-researched size chart guarantees the perfect fit for any age. Join our community of over 18,000 happy customers and experience the best in baby fashion with Little Trendstar.

Job Context: We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects with sincerity, dedication, and professionalism.

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

• Look for sales chances and understand what customers need.

• Proficiency in managing customers over inbound or outbound calls is mandatory.

• Maintain relationships with customers via Facebook page messages and emails.

• Maintain good professional relationships with customers and ensure satisfaction to the highest level.

• Maintain records and other documentation and up-to-date Daily and monthly reports of sales.

• Quickly solve customer complaints and pass on important issues to the right staff.

• Cooperate with colleagues and ensure fast support to customers with the highest level of professionalism.

• Set up a positive mind for any other tasks assigned by the management from time to time.

• Review your own sales performance, aiming to meet or exceed targets.

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 :

• Annual Increment (After Probation/Eligibility)

• 2 times the annual festival bonus

• Performance Bonus

• Unlimited Tea and Coffee

• Relaxing zones

• Annual leave, sick leave, maternity leave, and adjustment leave as per company policy

• All Government holidays are as per company policy