Executive-Reception/information

Job Description

Title: Executive-Reception/information

Company Name: Omnicare Diagnostic Limited

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka (Mirpur)

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor/Honors
• Masters

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age 22 to 32 years

• Greet patients and visitors warmly and professionally.

• Manage patient inquiries, either in person, over the phone, or via email.

• Maintain a clean and organized reception area.

• Book and confirm appointments for diagnostic tests and consultations.

• Coordinate with lab technicians and doctors to manage schedules effectively.

• Provide reminders for upcoming appointments.

• Provide clear information about services, pricing, and test preparation requirements.

• Explain waiting times and answer queries about test results or follow-ups.

• Communicate with doctors, lab technicians, and administrative staff to ensure smooth operations.

• Handle emergency situations by notifying relevant staff promptly.

• Maintain patient records in digital or physical formats.

• Address complaints and escalate unresolved issues to supervisors.

• Gather patient feedback to improve service quality.

• Ensure a patient-centric approach, promoting comfort and trust.

• Salary Review: Yearly
• Festival Bonus: 2

• Salary Negotiable.

• Others Benefit as per company policy.