Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: New Mugda Sishu and General Hospital

Vacancy: --

Age: At least 21 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor of Arts (BA)
• Bachelor/Honors

• BA/Bachelor`s degree in any discipline, Healthcare Management, Hospitality Management, or a related field.

• Diploma or certification in Front Office Management is an advantage.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age At least 21 years

Experience

• Minimum 1–3 years of experience in a hospital, clinic, or healthcare facility.

• Experience with Hospital Management Systems (HMS) or Electronic Medical Records (EMR) is preferred.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Familiarity with hospital management software.

• Strong organizational and multitasking abilities.

• Ability to work under pressure in a fast-paced environment.

Job Summary

The Front Desk Executive serves as the first point of contact for patients, visitors, and healthcare professionals. The role is responsible for delivering excellent customer service, managing patient registration, scheduling appointments, handling inquiries, and ensuring smooth front office operations while maintaining confidentiality and professionalism.

• Department: Administration / Patient Services

• Full-time position.

• May require shift duties, including evenings, weekends, and public holidays.

• Office-based role with frequent interaction with patients and visitors.

Key Responsibilities

• Patient Reception & Registration

• Welcome patients and visitors courteously and professionally.

• Register new patients and update existing patient records accurately.

• Verify patient identity and required documentation.

• Guide patients regarding hospital procedures and available services.

• Answer telephone calls, emails, and walk-in inquiries promptly.

• Provide accurate information regarding hospital services, doctors` schedules, consultation fees, and visiting hours.

• Resolve patient concerns or direct them to the appropriate department.

Salary

• Competitive salary and benefits package, based on qualifications and experience.