Executive OTA (Online Travel Agent)

Job Description

Title: Executive OTA (Online Travel Agent)

Company Name: Suma International Services

Vacancy: --

Age: Na

Job Location: Dhaka (Naya Paltan)

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors, Masters in any discipline.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• The applicants should have experience in the following business area(s): Travel Agent, Online Travel Agent (OTA) back end work experience/system maintenances

• Good Computer Skill.

• Must have experience on GDS (Sabre, Amadeus, Galileo system)

• Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies.

• Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline`s reservation system.

• Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.

• Calculate fares, taxes, and fees accurately based on the passenger`s itinerary, travel class, and any applicable discounts or promotions.

• Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.

• Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.

• Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.

• Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.

• Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.

• Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline`s reservation system or database

• As per company policy