Executive Officer, Operation
Job Description
Title: Executive Officer, Operation
Company Name: m Tracking
Vacancy: 1
Age: 22 to 35 years
Job Location: Dhaka (Mirpur 10)
Salary: Tk. 15000 (Monthly)
Experience:
Published: 2026-07-05
Application Deadline: 2026-07-15
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 22 to 35 years
Responsibilities & Context:
Job Summary
The GPS Tracker Support Executive is responsible for providing end-to-end customer support for GPS tracking services. This role involves receiving customer complaints, diagnosing issues, providing technical solutions, coordinating with internal teams when necessary, and ensuring customer satisfaction through timely resolution. Shifting duty.
Key Responsibilities
Receive customer complaints and support requests via phone, email, WhatsApp, or ticketing system.
Provide end-to-end support for GPS tracking devices, software, mobile applications, and web platforms.
Diagnose and troubleshoot GPS device, SIM card, connectivity, and software-related issues.
Guide customers through installation, configuration, and basic troubleshooting procedures.
Monitor GPS devices and verify their online/offline status, location updates, and communication.
Coordinate with technical, field service, and sales teams to resolve complex customer issues.
Escalate unresolved technical problems to higher-level support when required.
Follow up with customers until their issues are fully resolved.
Maintain accurate records of customer interactions, complaints, and resolutions in the CRM or support system.
Educate customers on the proper use of GPS tracking devices and platform features.
Ensure all customer queries are handled professionally and within the company's service standards.
Prepare daily, weekly, and monthly support reports as required.
Assist in testing new GPS devices, software updates, and platform features when requested.
Support device replacement, warranty, and maintenance processes when applicable.
Required Skills
Good knowledge of GPS tracking systems and vehicle tracking solutions.
Basic understanding of GPS devices, GSM/LTE communication, and SIM card operations.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills in English and Bangla.
Customer-focused attitude with patience and professionalism.
Ability to work under pressure and manage multiple customer cases.
Basic computer skills, including Microsoft Office and CRM/ticketing software.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work from home,Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
