Executive, IT, Network & Hardware

Job Description

Title: Executive, IT, Network & Hardware

Company Name: Yamagata Hospital Dhaka

Vacancy: --

Age: Na

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor of Science (BSc) in Computer Science & Engineering (CSE) or equivalent degree from a recognized university.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• 3 to 5 years of experience in IT system administration, networking, and hardware management.

• Preferably in a hospital or healthcare setting.

• Hands-on experience with HIS Server, PACS Server, and Backup Server management is mandatory.

• Experience in a hospital environment is strongly preferred.

• CCNA/CCNP certifications are highly desirable.

• Ability to work under pressure and handle multiple priorities.

• CCNA, CCNP, or similar networking certifications

• Strong leadership and teamwork ability

• Analytical and problem-solving skills

• Excellent verbal and written communication skills

• Coding knowledge (any language) is a plus

Yamagata Dhaka Friendship Hospital (YDFH) is dedicated to providing quality healthcare services with a focus on patient safety, operational excellence, and community well-being. To strengthen our IT infrastructure and technical support team, we are inviting applications from proactive and dynamic professionals for the following position:

Contractual (renewable), full-time

1. Hospital Information System (HIS) & Server Management

• Manage, maintain, and monitor HIS Server, PACS Server, Backup Server, Mail Server, and File Server.

• Ensure high availability and uptime of all hospital critical servers.

• Perform regular health checks on HIS and PACS servers to prevent downtime.

• Coordinate with hospital administration and clinical staff to ensure seamless HIS functionality.

• Manage PACS (Picture Archiving and Communication System) for medical image storage and retrieval.

2. Backup & Disaster Recovery

• Configure and manage Backup Server – schedule regular backups of HIS database, PACS images, and other critical data.

• Implement onsite and offsite backup strategies.

• Perform regular restore tests to ensure data integrity and recoverability.

• Develop and maintain disaster recovery plans for all critical servers.

3. User Support & Service Desk Management

• Provide technical assistance to end-users (doctors, nurses, administrative staff).

• Troubleshoot hardware and software issues.

• Manage and resolve service requests via phone, email, or in-person.

• Document support interactions and escalate complex issues when necessary.

• Ensure timely support for computer systems, networks, and hospital applications.

4. Network & Infrastructure Management

• Strong knowledge of TCP/IP, VPN, DNS, DHCP, LAN/WAN, routing, switching, and wireless networks.

• Manage and operate:

 Mail Server

 DNS Server

 DHCP Server

 NTP Server

 File Server

 IIS Server

• Monitor network systems regularly and proactively resolve issues to minimize downtime.

• Maintain up-to-date documentation of network configurations, diagrams, and processes.

5. Hardware & System Administration

• Install, maintain, and update hardware and software.

• Maintain inventory control of computers, network devices, servers, and other IT equipment.

• Work with virtualization technologies such as Hyper-V and VMware.

• Understand data center operations and management.

6. Specialized Equipment Support

• Troubleshoot and support:

 Network Printers, Document Printers, Card Printers

 Label Printers, Barcode Printers, Pause Printers

 Projectors, Sound Systems, PA Systems

 Access Control Systems

 Dish TV, DVR, NVR

 IP Phones, Nurse Calling Systems

7. Software & Quality Assurance

• Knowledge of telecommunications systems and protocols.

• Experience with software testing and quality assurance.

• Familiarity with modern IT infrastructure and network architecture.

8. Team Supervision

• Supervise the technical support team to ensure efficient issue resolution.

• Coordinate and guide junior IT staff.