Executive (Customer Service)

Job Description

Title: Executive (Customer Service)

Company Name: Capita Group

Vacancy: --

Age: Na

Job Location: Gazipur (Tongi)

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Real Estate
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Civil Engineering
• Diploma in Civil

• At most 2 years
• The applicants should have experience in the following business area(s): Real Estate
• Freshers are also encouraged to apply.

• Drive daily customer visits and follow-ups to ensure consistent engagement and conversion.

• Identify potential corporate and individual clients who are eligible to purchase or lease mall services/products.

• Build and maintain a strong, organized client database, managing it independently.

• Prepare and submit daily work reports, as well as weekly reports, highlighting progress against targets.

• Regularly report updates and performance to the Manager.

• Foster and strengthen long-term relationships with existing and potential customers.

• Maintain a log of customer feedback and follow up for closure.

• Maintain a database of tenants, partners, and promotional activities.

• Serve as the first point of contact for shoppers’ inquiries, complaints, and feedback — both in person and online.

• Ensure prompt and courteous service to enhance customer satisfaction.

• Monitor competitor malls’ marketing activities and report trends.

• Demonstrate aggressive sales drive, proactive attitude, and a results-oriented mindset.