Executive, Customer Service and Public Relations
Job Description
Title: Executive, Customer Service and Public Relations
Company Name: Haramain Hajj Umrah Limited
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ A Level/ Bachelor degree in any discipline
∎ Skills Required: Customer Care, Leadership, Strong communication skills , Team player
∎ Skills Required: Customer Service
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Customer Service, Customer Support through Phone
Job Context:
∎ Haramain Hajj Umrah Limited count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We`re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests with a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He also experienced with sales, as the opportunity to promote company products and services may arise.
∎ You the answering of Email, phone calls, web live chat, whats up call & message from customers, whether it is for answering queries, send the package details , resolving complaints, and providing information which will actually customers want.
Job Responsibilities:
∎ Will have to attend inbound and outbound calls, messages, Facebook comments, emails, etc. from customers who want to know about our services.
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Must fulfil the responsibilities immediately and accurately and Report time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ The prospect candidate will also possess strong fleet management, business communication, negotiation, and problem-solving skills.
∎ Understanding and/or Identifying customers' enquiries, requests, needs, and complaints to provide the simplest and the best solutions to customers.
∎ Respond to customer inquiries via Mobile, Email, What’s up, online messages and over the phone.
∎ Prepare customers demand and drive the acquisition hajj & Umrah plan.
∎ Maintain a good relationship with existing customers.
∎ Answer all customer's queries regarding their Hajj Umrah Tour as per Package terms and agreement policies.
∎ Instant customer Special requirement Analyze and report on customer's requirement and inform to the Manager/ MD.
∎ Responsible for handling end-to-end all customers achieve overall customer service & Monthly Basis Revenue target.
∎ Candidate must self-motivated have capacity to achieve monthly sales Target.
∎ Maintain a positive attitude focused on customer satisfaction & Resolving customer complaints quickly and efficiently.
∎ Understanding key customer individual needs and addressing these knowing your competition and strategizing accordingly.
∎ Keeping customers updated on the latest Package & Tour.
∎ Multitask and work effectively under pressure with careful attention to detail.
∎ Provide after-sales support to gather important feedback from customers working as a team and FOR the team.
∎ Collect necessary information and promptly report office activities directly to MD
∎ Attend guest and clients, follow-up of complaints and requirements
∎ Provide our customers with the best-in-class customer service, Provide products information & Taking sales order from the customer.
∎ The applicant will have to maintain a good relationship with our customers, monitor and handle the day to day sales activities and have to keep track of the orders received and deliveries made to the customers.
∎ Must be loyal to the company and willingness to take any challenge & Any other task assigned by Management.
Additional Requirements:
∎ Age 27 to 40 years
∎ Only males are allowed to apply
Salary:
∎ Tk. 20000 - 25000 (Monthly)
∎ Performance Commission & bonus
Salary Review: Yearly
Festival Bonus: 2
Mobile bill, Tour allowance, Performance bonus, Profit share
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Dec 2021
Company Information:
∎ 19 Nov 2021
∎ Haramain Hajj Umrah Limited
∎ Address : HARAMAIN HAJJ UMRAH LIMITED
Head Office : Paltan China Town, East Tower - Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka-1000, Bangladesh.
Mobile : 01711289121 +8801616121130 (Whats up, imo)
∎ Web : https://haramainbd.com
∎ Business : Prime objective of this venture is to make a organization or institution who will guide the potential Hajjis for performing the Hajj & Umrah in accordance with the rules & regulation of Islam.
This organization will serve the hajjis Hajj & Umrah Services with best effort despite of its profit.
Try to make all the Hajj & Umrah Organization near to “Zero complain”.
Category: Customer Support/Call Centre
: If you are confident, you're a good fit with the above requirements, please apply confidently mentioning the position on the subject Customer Service and Public RelationsTentative Interview Date will be from: 25th November 2021
Source: bdjobs.com
Deadline Expired on 17th Dec 2021
Similar Jobs
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group